Delivered Quickly, good price

Excellent service in your aviemore branch found what I was looking for quickly with help from your friendly staff

A truly terrible company online. I bought trousers and a jacket. The trousers arrived not the jacket. I called and the person more or less accused me of stealing the jacket then said I had to email the details and then hung up on me. When I sent the email I asked to raise a complaint and to be told of a reason for the jacket not arriving. This was completely ignored.i was going to buy another jacket on their website but because of the experience didn’t. I then seen the same jacket for a much lower price on the website of the company who make the jacket. Horrendously over priced and horrendous customer service. Never again. I’ve looked at the prices for products on Tiso and them compared the same products on other websites. Wow Tiso are so overpriced. I would recommend before buying from them you check the price elsewhere unless you like losing money. Sarah was the person who was so rude to me when I called. I am 61 years old and never have I experienced such a rude person talking to customers. A truly awful and massively overpriced company.

They were a present for my sister and she is really pleased with them.

Great experience and fantastic service.

Prompt communications and very fast despatch (and therefore receipt) of item.

Having previously used MEINDL boots successfully, I ordered MEINDLMERAN GTX walking boots onlne in July 2023. I was initially very pleased with their comfortable fit and waterproofing, using them for two or three walks per month typically Munro bagging. In November, after only five months, I noticed that the stitching had failed on the uppers at the flex point behind the toe box. I returned the boots to the Dundee shop who sent them to MEINDL for assessment and subsequent repair. When I picked up the repaired boots in January 2025, I was also shown holes in the soles that had been glued. I had not previously noticed this second point of failure and I cannot believe that the repair will last for very long. With five decades of Scottish mountain walking experience, I am unable to reconcile the extent of this wear and tear with the usage that I have had, I would consider this damage to be more representative of what should be expected after two or three summers and not after two thirds of one. Consequently, I can only conclude that these boots are not fit for purpose and rather than trying to persist with them I should prefer to be refunded. I have made this request to TIso and after an initial request for photos, I have heard nothing more from them, not even acknowledging my request for an update.

Great price and prompt delivery.

Helpful staff

It important to me to see items before buying, so I visited your Aviemore store to see and browse available items. I couldn't decide at the time but later decided to purchase, and ordered from Tisos because you still have those high street stores that we use.