Excellent Service, Second to None
I previously contacted Boon Brokers after reading reviews online and got through to Kathryn. She was so helpful, professional and thorough . As I am purchasing again Kathryn immediately came to mind. I received the same excellent, thorough, speedy and professional service from Kathryn from start to finish. I cannot praise Kathryn enough, she is a real asset to Boon Brokers. I'd highly recommend Boon Brokers and I will continue to go to her only now.
We have been with Boonbrokers for the…
We have been with Boonbrokers for the past 20+ years . Always happy to accommodate our needs for the future . Very good with communication either emails or phone calls . Nothing seems to much bother when you ask the silliest questions . Thank you Boonbrokers
Excellent service from Lucinda
Excellent service from Lucinda. She arranged my remortgage quickly, efficiently and explained everything I needed to know. This is the 2nd time I've used Boon Brokers and would recommend them.
Boon broker did a fantastic job form…
Boon broker did a fantastic job form the start of my mortgage processing and application to end. Adam Davies is very supportive and prompt in response. I will recommend you over and over again.
Verified
Outstanding service provided by Jacob M
I researched Boon Brokers prior to going with them. They had really positive reviews on Google, Trust Pilot and are FCA Authorised. Let's just say I couldn't find anything questionable online :) So I just want to take the time to say thank you to Boon Brokers and in particular Jacob M who was assigned to our case. His expertise really helped us and made us feel at ease. Jacob handled everything efficiently. His communication and professionalism throughout the whole process was above and beyond. Jacob explained the whole process during our initial phone conversation and although it sounded overwhelming he really took the time and would ask if we had any questions after every new point so we didn't feel bombarded with new information all at once. Jacob is knowledgeable about the different mortgage products on offer and that just made us feel more confident. He would clearly explain everything and made sure we understood and if we had any questions Jacob would take his time to answer them which I really appreciated. It just made it more straightforward for us. His responsiveness to emails was exceptional. As a client I do expect a reply and I detest waiting and chasing people for answers. Jacob was efficient and swift with his replies. Whenever we had a phone conversation arranged at a particular time he was quite punctual. Little things such as this stand out if you pay attention. I respect that and have a lot of time for people like him. Jacob took the time to understand our financial situation, needs and work arrangements in terms of benefits due to the nature of our jobs. Obviously, I must mention the lender pays the broker's commission so we did not have to pay - bonus. We were sceptical at first as you get what you pay for. Well, in that case we didn't have to pay so wasn't sure what service to expect. But, seriously WHAT A SERVICE! I am struggling to criticise. We are happy and pleased with the deal which Jacob found for us given the current times. The whole process was so smooth. Easy to follow system online and understand. Jacob sent us protection quotes too with 3 different budget options so this will be the next step for us in the process. Mortgage timeline: Mortgage broker meeting - 14/01/25 Mortgage application sent off - 16/01/25 Valuation - 20/01/25 Valuation satisfactory - 21/01/25 Mortgage offer - 27/01/25 I will not hesitate to recommend Boon Brokers especially Jacob to colleagues/friends who may need a broker. Thank you for going extra mile which may not have felt like that for you but certainly did for us. Martin and Nelly
15 years of outstanding service
I have been a client of BB since 2010. Over the years they have done everything possible to remove the stress from the process of mortgages loans and remortgages. Their knowledge, professional connections and understanding mean I would never go directly to a bank.
They are great
This company got me my first mortgage a few years ago, now they helped me with the re-mortgaging. Very efficient, good and prompt communication, and their services are free, which is obviously great. I recommend them.
Great experience with Boon Brokers
Our Broker was very efficient, polite and knowledgeable. This made our experience very straight forward. All my questions or queries were answered promptly making the whole process run smoothly. I would definitely recommend if you are looking for someone who can speed ahead with what needs to done and can do this with a smile. 😃
Kathryn Hailes is an absolute star
Kathryn Hailes is an absolute star, extremally efficient, very professional and organized. Very easy to communicate, very knowledgeable and very helpful. I would definitely use her services again and highly recommend to the others.
We recently remortgaged with Kathryn…
We recently remortgaged with Kathryn Hailes, she was fantastic from start to finish, always replied very quickly and couldn't have been more helpful. We will definitely work with Kathryn for any future mortgages.