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Ashley Ellis

25 January 2020, 21:14

  • 1 Review
  • GB

Verified

Terrible experience.

The ordering and organising a day to fit was fine but then it all went done hill from there. The fitter turned up in a van not big enough to put the old garage door in so had to cut it in half on the driveway leaving bits of metal everywhere. No once was any tools used to remove the old garage door, only a angle grinder and a foot. I understand that the door is going in the bin but it made a mess and a racket as it also had a frame as it was a up and over door. It would of been easier, quicker and tidier to use the right tools. Moving into fitting the new door, he then fitted the frame which was fine but left all the old mastic around the edge of the garage. We then go to the wiring which is just an absolute shambles. Cables going through each other, hardly any wall clips. All other companies use flexi conduit which I thought these would too. I have the alarm system and the laser curtain too, which was extra money, but when closing the garage the alarm box at the bottom of the door would interfere with the laser beams so I had to use my own materials to space out the laser strips as the fitter didn’t have anything with him which I was never reimbursed. There was also no screw caps used on the door which are supposed to be. I was also supposed to be having the faster motor with my door, so I really did go all out and go for everything possible, after double checking numerous times that I was getting the faster motor, I even spoke to the fitter while he was fitting it and said that’s definitely the faster motor isn’t it to which he agreed, but guess what, they lied. Over a month down the line I’m sat writing this review as I wait for the fitter that hasn’t turned up!! I was giving a time slot and that way been and gone. I had to cancel plans as I can only do Saturdays and then they don’t turn up! I emailed before Christmas asking about the motor being changed to which they said I’ll be contacted in the new year to which of course never happened, this was until they called me trying to get more money out of me asking what was the reason I didn’t take out the extended warranty!! To which I was furious and told them the situation to be told I’ll get a call back in 5 minutes to sort it which you guessed it, NEVER HAPPENED! 2 days later I got another call from a different person asking the same thing about the warranty!! I couldn’t believe the cheek of it! We finally came to an agreement of a day for the motor to be changed and guess what, A NO SHOW!!! ABSOLUTE JOKE OF A COMPANY!!

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John R

21 January 2020, 18:06

  • 1 Review
  • GB

Verified

Garage roller shutter door installation.

Grant and his colleague arrived on time and discussed the fitting options with us. They then installed the roller shutter door efficiently and neatly. They were friendly and polite and explained the operation of the door very clearly. Before leaving they tidied everything up. Thank you for your company's efficient service!

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Malcolm Perks

18 January 2020, 18:10

  • 1 Review
  • GB

Verified

I had 2 single roller doors fitted

I had 2 single roller doors fitted at a reasonable price and great good and quick installation. They look great and the fitters efficient. I would have given 5 stars but for small issue. The fitter had to remove a couple of garage boards in ceiling to accomodate the mechanisms and it would have been good if they could have put them back cut to fit again. But otherwise good job and would recommend.

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Robert Tipping

18 January 2020, 17:31

  • 2 Reviews
  • GB

Verified

Great customer service

Great customer service. Rosie was brilliant. Went above and beyond to answer all my questions as I had specific requirements for the new door.

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Tony J

16 January 2020, 05:08

  • 1 Review
  • GB

Verified

1st class product

1st class product, great customer services, friendly and efficient fitting team. Very happy with whole experience. Thank you.

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Dot Alexander

15 January 2020, 21:15

  • 1 Review
  • GB

Verified

Excellent experience

This was one of the most efficient services I had to deal with , and the men who carried out the work were very good and polite , I would highly recommend this company .

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Alan Saunders

15 January 2020, 00:26

  • 1 Review
  • GB

Verified

Very good service and product excellent

Very good service and product excellent

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Ian Westwell

15 January 2020, 00:16

  • 1 Review
  • GB

Verified

The fitting of the garage door was…

The fitting of the garage door was excellent and done quickly and cleanly only problem was that only one of the remote controls was working hopefully that will be remedied soon.

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Lee

14 January 2020, 04:57

  • 1 Review
  • GB

Verified

Very easy to talk to nothing too much…

Very easy to talk to nothing too much trouble, fast turn round from ordering to fitting. Highly recommend

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Alan Statham

14 January 2020, 01:13

  • 1 Review
  • GB

Verified

Disgusted

My door was fiitted last Thursday and the fitter found that the fobs were falty, I was with him when he rang the office and they promised to send replacements by return post, it is now Monday and I still haven’t received them, without these I can’t get into my Garage, I will know better next time not to pay until complete, After numerous phone calls I wasn’t able to get them back consequently I was not able to use my garage, we had to threaten them with Trading Standards to get them back, They eventually came and fitted a new control box with new fobs, adjusted the cladding witch was a mess and promised a refund, when we tried to speak to the manager regarding the refund he wouldn’t come to the phone, I Wouldn’t Recommend This Company to Anyone