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Rhiannon Broad

10 July 2023, 01:13

  • 1 Review
  • GB

Verified

What a delightful product

What a delightful product. Better than I expected and I'm super happy with my chairs. They are comfortable, stylish, and quality all in one. Would definately recommend and buy from here again 🙂🙂🙂🙂

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David Alcock

06 July 2023, 05:40

  • 1 Review
  • GB

Verified

Ordered 4 items of bedroom furniture

Ordered 4 items of bedroom furniture, 3 had defects/damage , went through a whole drama of getting items replaced which again were damaged when removed out box etc. was told to just return everything, obviously by this point it had been months therefore the item/s which were good we had binned original boxing. So when they had asked for everything returned, we did not have packaging, however boxed them best possible way. When they arrived back at myfurniture we were told they were not willing to refund anything but sent pictures of all damage which was not the same damage as we were sending back. They look destroyed and have tried to blame our packaging. Although They said they were not willing to refund the money they said the other option was to have the damaged items returned to us but obviously why would we want completely destroyed pieces if mirrored furniture . We were happy to keep the good items and just replace the damaged ones as we really liked the furniture, however they wanted entire order sent back. And this is when they have said they’re unwilling to refund for the last 2 items. If we knew this was gonna be this difficult we would have just dealt with the defects, however at the time they offered us a small payment so that we kept them. Was told by phone it was their policy to send back in original packaging, However after reading it it states where ‘possible’ . We feel robbed as the order should Have been sent out correct in first place, this is the root cause as we would not be having to return anything at all if it was right the first time. Secondly why do they expect us to keep packaging months down the line when we are happy with some of the items then randomly refuse to replace items and want everything including good items sent back When we tried to contact myfurniture the replies were taking weeks for any sort of response. We sent a email saying we were going to contact the likes of citizens advice as we feel as if we are being treated unfairly. They said they welcome us to contact citizens advised. So In the end we just said well if we cannot have refund, we will have items returned to us. Their reply was that they scrap items after 14 days therefore we are now £250 out of pocket and nothing at all to show for it. Now they do not reply at all

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Miah

06 July 2023, 04:37

  • 1 Review
  • GB

Verified

This is my second time I have ordered…

This is my second time I have ordered with my furniture all the items came perfect packed I would recommend them to anyone. good work my furniture see you again in the future.

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Catherine Holmes

05 July 2023, 18:28

  • 1 Review
  • GB

Verified

Great experience

Great experience from purchase to delivery and products are good quality.

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Natasha Bryan

05 July 2023, 07:22

  • 1 Review
  • GB

Verified

great products

great products

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Ms Nicola

05 July 2023, 01:21

  • 1 Review
  • GB

Verified

Fabulous quality and service

Fabulous quality and service

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Susan Wilde

04 July 2023, 03:27

  • 1 Review
  • GB

Verified

Excellent service - Quality product

Excellent service. Quality product. Perfectly packaged. Would highly recommend m.

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Richard Parker

04 July 2023, 01:17

  • 1 Review
  • GB

Verified

Bed is fine, experience is poor.

Instructions for the bed were poor. Delivery of massive boxes outside the front door, I had to drag them in. No option to have a delivery to room or construction/recycling service.

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Brid Eve

02 July 2023, 02:07

  • 1 Review
  • GB

Verified

Excellent customer service

Excellent customer service. Delivery was ok but furniture left in the garden and it was both heavy and cumbersome to move. It took a day to assemble the chairs and table, well in excess of what was suggested! Quality is good, you get what you pay for! Overall very happy

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Tracey kelly

02 July 2023, 01:19

  • 1 Review
  • GB

Verified

Great service

Kept us up to date with dispatch & delivery times..sofa bed is lovely..great experience & would buy from this company again 👍