Ordered two kurti tops and both had huge wholes at the seams. Very unacceptable

I am quiet satisfied with the service and as well as with the quality of the Product

Super nice website - fast delivery and nice kameez (could be a bit cheaper) The service it is very weak- I wrote an email and it took so long time to answer it...

excellent ladies Indian trouser suit in cotton. Sale item so all 3 items cost only £22. Beautiful quality and highly recommended. Online size table does not work but luckily my chosen Large size fitted me at a size 16

Ordered a selection of scarfs and shawls online. Wasnt pleased with quality of any of the items for the price I paid for them. Very disappointed as online the products look really pretty and in reality they are not.

Giving one star is way too generous for this rogue and dishonest retailer (if you can call them that)! Unfortunately there is nothing less than one star! I was sent faulty garments where I could not even get the top over my head as the opening was too small! Garments were quite frankly not fit for purpose, loose threads hanging everywhere, roughly made, really awful! I ordered a certain size, and Rupali sent me two different sizes for the same suit! They do not listen to customers and will argue with customers even though they are in the wrong, like they argued with me. They just would not listen even though I sent a letter describing the problem. Letter was ignored and not even a response. The company does not comply with the law ie, The consumer Rights Act 2015, Consumer Contract regulation 2013 or supply customers with the Pre Contract Information. Seeking advise. If you want good quality clothing with an equally excellent customer service I would strongly advise find an alternative retailer and steer clear of Rupali who is a rogue, dishonest, and awful Company.

The prices (and even the pictures on the site) reflect the quality of this shop. The worse thing was, whilst I was paying for my order, the site seemingly crashed and I had no confirmation. I called the number to see if the order had been placed but was told (after some difficulty) that it was not. Unfortunately, I found out a few days later I was charged for the order, so I called them again. What a pain! Having to phonetically spell out my postcode a million times didn't help my mood, but the person I spoke to was extremely unhelpful and just kept saying I, and my order, didn't exist. Ridiculous and I would avoid for sure!

They will include defective clothing with your order. As a UK base retailer, they do not abide by the Sale of Goods Act 1979 set of rules.

I bought a long tunic and the stitching became undone within the 1st day of wearing it. So I write Rupali customer service asking what they can do about this and they say 'We are really sorry we are unable do anything with washed and worn goods' even though their product is faulty! No good will No other attempt to assist me as a customer, unacceptable!

Purchased a kaftan and a salwar kameez from Rupalionline last month. The items reached timely but the salwar kaameez set already had been mended once. The company sold me the salwar kaameez set which already had a defect. The kaftan spontaneosuly got perforations after a single wash!! Never again!