Whilst digging with my border fork to remove a weed from my flower bed one of tines very surprisingly broke. I rang and spoke to Nancy and after sending photos she responded quickly to resolve the problem

Telescopic Loppers I contacted Burgon and Ball because unfortunately the telescopic part of the loppers I purchased two years ago no longer locked into place. A video was requested to show the problem, which we duly sent to Nancy. Burgon and Ball honoured the 10 year guarantee without any quibble and Nancy sent a replacement pair out immediately. Excellent customer service - many thanks.

Only took 2 emails to Nancy and my replacement loppers were delivered within 2 working days. Excellent customer service in honouring the 10 year guarantee.I highly recommend Burgon & Ball.

I contacted Burgon and Ball because unfortunately my hedge shears had failed. Burgon and Ball honoured the 10 year guarantee without any quibble and Nancy sent a replacement pair out immediately. Excellent customer service - many thanks. Chris.

My border fork broke phoned Burgon & Ball, was asked to send photos which I did. Had an e-mail next day saying they were shipping out replacement. 5 star service. I will always look out for their tools when I need anything.

Burgon & Ball make "Top Spec Tools". I made an error with my order and Nancy sorted and refunded the same day. The correct order arrived within 24hrs. Top drawer customer service, great tools, well made. Thank you Nancy, thank you All

Just received a brand new fork from Burgon and Ball as a replacement for my old one that had broken. Nancy was extremly helpful and a couple of emails later I was advised a new one would be sent out. Absolutely brillant service. What a gem you are Nancy and thank you.

I lost a nut from my Secateurs and got in touch with the enquiries team. Nancy was very helpful from the start and soon established just what I needed and posted it out to me. Cannot fault the service received to get the high quality tool back in a useable state

I was given a Burgon and Ball digging fork as a gift and used it for 2 years until this fall when a tine broke. It had been purchased at Dobbies (who no longer carry this brand! ) but as I had no receipt and they had no copy of one, they referred me to directly contact Burgon and Ball. I emailed them and Nancy immediately got back to me. I sent pictures and answered a few questions and VOILA within 2 days a new fork arrived ! It was wonderful to know there are still companies out there that back their products. We are a customer for life ! Dobbies should carry these products again.

We have found the ground breaker spade particularly useful over the last five years with a variety of difficult ground conditions and roots. Then unfortunately the wooden handle broke, I contacted Burgon & Ball to see if I could get a new handle, and was advised that subject to them viewing photos of the failure it may be covered by their warranty. Photos were duly sent and the same day they advised that a replacement spade would be dispatched asap, this arrive two days later, Brilliant. Excellent customer service. We have a number of Burgon & Ball tools and are pleased with them all.