I’ve just received a brand new spade from Burgon and Ball as a replacement for my old spade that had broken. I hadn’t saved my receipt, but I thought I’d ask if I could get the spade repaired. They replied very promptly and just a couple of emails later a brand new spade arrived on my doorstep. With service like that Burgon and Ball will be my first port of call for any gardening tools. Absolutely brilliant.

Bought at a local garden centre. Sheffield is plastered all over the products with talk of manufacturing heritage on the website. They skipped the part where they moved almost all the production to China. Strange how they forgot that bit.. A few items are still from Sheffield (mainly the expensive bladed ones) so they can carefully word their marketing to make you think you’re getting all traditionally made British tools not just stuff from the cheapest OEM they could find in China. I can only comment on the one item I purchased; a hand hoe. It boasted of a super duper quality weld. Was fine for a few uses then snapped off from nothing harsher than some turf. It looks nice and traditional but it’s the same low end stuff you can get from any brand for a much lower price. Needless to say, I won’t waste my money again.

Recently my favorite very well used digging fork broke. Got in touch with Nancy in customer service and she arrange for a replacement to be delivered. Amazing service and great products

Sadly my Sophie Conran trowel snapped, no receipt as it was a gift. No problem! Nancy replied to my email in less than an hour and sent a replacement which arrived in less than two days. What a lovely lady, what a wonderful company, and what amazing customer service. Couldn't recommend any higher. Thank you Burgon and Ball.

My border fork shank snapped. I contacted Burgon and Ball customer service who on seeing the photos immediately offer a replacement fork which arrived 2 days later. Brilliant service 👏

Ordered a small watering can from the online shop and item was damaged during transit. A replacement was sent out to me first class. Excellent customer service. Recommend both products and shop.

Recently,had problem with a tool received excellent customer service from Nancy Perry Within 4 days had now tool Thank you again for the quick response

All of our garden tools are Burgon & Ball, as we have found over the years that they are well-designed and well-made. Yesterday my wife somehow managed to bend one of the tines on her border fork; I contacted B&B this morning to ask for advice on bending it back - and instead was notified almost immediately that they will be sending out a replacement under the Lifetime Guarantee. Could not ask for better customer service.

Excellent customer service, rarely seen these days

My Fork broke, l enquired about a replacement handle, and the sent me a new fork under the life time guarantee. A 5 star customer service. Excellent