I ordered this product ages ago, still not received anything and waiting to hear from their customer services dept! I won't hold my breathe!

I went against my instincts and ordered the Magic Wipe even though I had read the awful customer reviews, and I’m still waiting for them to arrive, still waiting for customer service to reply to me and my order is ‘not found’ when I track it. I would urge anyone please do not to proceed!

I ordered my magic wipe 2 weeks ago. After 1 week I sent a query re delivery. They claimed to have delivered to the wrong address which was a lie … I know who lives at the address they claimed to deliver to. Since then I’ve had an email saying it’s on its way but wasn’t able to track the item and have not received it. I think this is a scam. Very disappointed 😢

I always loved their products but my last order never arrived. I have been told it has been sent to the wrong delivery address provided. The name and address is unknown to me and in Australia. Online in the UK. Customer services advise me they can resend me them if I order again and they will give me a 50% discount. Why would I want to pay again for £65 of goods I have never received. I can accept errors happen. What I can’t accept is myself being asked to pay again for goods I’ve never received that have been sent to an address I have never heard of that I definitely didn’t provide. I should get my whole order sent to me or a full refund. Neither of which are being offered and all my emails are now being ignored. I am so disappointed Update as requested My order number is #48684

I ordered in May 24, for various reasons I forgot about it until they contacted me about issues. Nowhere on their email did it state they were contacting me from Magic Wipe, just the email address itself, so I didn't know if it was a dodgy email. Anyway, assurances of my order to be sent out (November), nothing, I emailed in January, lots of apologies again, assurance of order sent out, emailed again in January (apologies blah, blah) February - abject apologies, systems error, order should be with me in a week.... 3 days yet for them to manage that! Personally I am going for a year anniversary!!! What a total and complete shower they are. I have already sent the order number but here it is again #8940. It was apparently awaiting clearance in customs in Germany on 18th Feb, tracking number expected 2-3 days, delivery in a week. Naturally I have received neither. I would like a refund, but don't trust them with my details again as they lost my order number and address last year some time I no longer trust them with my bank details.

All good. Thank you.

I love the wipes - just want to say that up front. I liked them so much after my first order that I went on to order others. The kitchen wipes are ok but not that great, and then I placed another order in December 24 which they claimed to have delivered beginning of January but it simply was not delivered! I have told them this now about a dozen times and they simply are not responding!! Their so called 'customer service' is totally hopeless and have completely ignored my requests to either send out what was ordered again(?) or refund. They are ignoring me now I think! My advice, find an alternative supplier.

I only give this product 3 stars because there were issues with delivery and initially customer service. This was rectified after some time and I did receive the product. I give the Product 5 stars, excellent at absorbing water and cuts cleaning time in half. I recommend this product.

Excellent product no streaks

They do not respond to emails, I have tried to reach out 3 times now in order to make a return and online they have no information as to HOW to process or where to return it?! And when I emailed, I am being completely ignored! I found the same similar wipes so much cheaper. Now it’s gone over the 30 day window and they will probably say you can’t return it now, thats if they even reply.