Very quick and efficient response. Nice and friendly too.

The process was quite straightforward and I received useful answers every time I had questions

good but they have raised the price of bills after a year.

Awful experience, avoid at all costs. Customer service representatives are useless and confrontational.

DO NOT USE THESE RIP OFFS They overcharge you for Wifi and your tv license and then try to deny your statutory rights to cancel a distance sell within 14 days, until you state these rights- which is shady behaviour considering not everyone is aware of this, the company certainly is. You'll end up with a huge final bill at the end of the year, filled with lies regarding gas and electric usage, for example... We had our heating off for all of May and June, so our gas usage should have been hardly anything- still managed to be over £60 a month, of course heating water also uses gas, however of the 3 people in the house only 1 person was in the house permanently over these 2 months. DO NOT USE AVOID AVOID AVOID In response to Huddle's reply: Firstly, no obviously I do not have broadband because as stated above Huddle massively overcharge for this service, fortunately I had the good sense to check. As per distance selling laws, the £30 charge was not applicable, it was not a gesture of good will it was simply Huddle following the law, which they only did because I knew my rights, prior to me stating the distance selling laws I was not going to be allowed to remove the water from my service. The usage graphs are inaccurate and misleading. I am still waiting on this apparent refund I'm owed, and my final statement... it has been over 3 weeks since the tenancy ended. They state 12 weeks to produce a final statement, which is absolutely ridiculous, especially considering it took them more like 12 days to produce one when they wanted money off us. Sham of a company.

The letting agency took very long to respond to the Huddle request of the gas meter reading from previous bills and for the current use. As we are new tenants we couldn't locate the external meter. So Marcus was very helpful in placing the request directly to the agency.

Originally I had emailed Huddle about a billing problem, the person I spoke with via email had a very condescending tone and what very blunt. They also claimed that I was behind payments and scheduled money to me taken from my account without notice first. Instead of carrying on with this person that clearly wasn’t listening to what I was saying, I called up and spoke with a person that was actually very helpful. They helped quickly with my original issue and actually looked at my account and saw that I didn’t owe any money like the first person had claimed, and cancelled the extra charge that was to be taken from my account. Lesson learnt - just call up if you have a problem and don’t bother emailing or you’ll very quickly find yourself with another problem.

Huddle has been an excellent service, the customer service is easy to get in touch with and there have been no problems with our gas, electric or water bills.

It’s been convenient not having to think about bills - easier than paying for them all separately. Easy to split the pay between all of us as huddle sorted all that out.

Cooooooooool Ty