The Girls we spoke to on the contact number did everything in their power for us to find the rug we wanted. We saw it on line and there was only one left but they tracked it down and we collected it from your Bundall store. Everyone concerned was so helpful in this process and we just love our new rug as the colour is perfect for our decor. Matches the smaller one of the same pattern. Thank you.

Purchasing the rug from Cyrus Rugs Aust., went well, no problems. The negative was in the delivery information. In the first day or two of waiting for delivery, I received a text message saying along the lines of, "your rug has been delivered. How was your experience?" My rug hadn't been delivered. I worked out that it had arrived at the first place, ready to go on to the next before arriving a week later at our home. Gathering the delivery information also wasn't as easy as other companies.

Lost in transit, arrived damaged, lots of stress but well supported with return (thank you Danica) and replacement rug. I ordered a 3 x 4 metre rug. It's arrived, very soft and beautiful!

The variety that of rugs that you have on your website.

The rug pile is soft and natural underfoot and the colour/patern is exactly as shown in the photographs. It was nice to lay the rug and have it flatten and fit perfectly. We are very pleased with the uplifting effect it has in our room.

Told me product was unavailable, but then it was available. In the mean time I purchased elsewhere. Had trouble getting my refund. I felt like I was dealing with a bunch of muppets!!

Darren at Cyrus Bundaberg is a brilliant sales person. Asked if we needed help, introduced himself, explained where the appropriate sizes were and then just left us to browse. We chose and then Darren along with a team mate, just cracked us up with their banter and assured us we could take it home to see if we liked it and had 7 days to return it with instore credit. We LOVED it! And the whole experience. 👏👏

Mark at the Rockhampton store had amazing service! Very friendly and knowledgeable about the wide range of beautiful rugs in store. Going as far as helping us return, and choose another rug to suit our space we were wanting the rug to go. Great amazing and friendly service!

Wonderful service given by Darren today. Great insight as to what would and wouldn't work with our featured artwork- would compliment but not detract from this feature. Walked away a happy customer. Thank you.

This company made buying a floor rug very easy. Their online measuring techniques and comparisons really helped me buy the correct rug without any hassle or wrong measurements. Once the rug arrived, I fell in love with it. It is perfect, and beautiful.