I had the pleasure of working with Paul when l was selling my property which was managed by your organisation. I must admit that l was very impressed by Paul's professionalism. His listening skills, speed of action and ability to go into details when dealing with customers is remarkable. He updated me promptly making me feel valued. He is a 5 Star employee who is a pride to the organisation. Paul was the catalyst who ensured that no stone was left unturned until the property was sold. The property was sold, and l cannot thank Paul enough for his remarkable skills in his profession.

Rental market is absurd and Julietwist doesn’t make it any easier. They only represent sellers and not renters. They deliberately put ads with low rental price which leads to high interest. That is basic supply and demand. Make you wait for a week and arrange multiple viewings on the same day and even worse group viewings. And it is to be noted that they do not disclose this while putting the ad. If you like the flat, then you enter hunger games. A form is shared wherein you fill in the details and the MAXIMUM RETAIL PRICE TO BE OFFERED. Which is nothing but bidding. My issue is if you wish to do this, put it on the advert rather than wasting peoples time and energy. My experience, we were 15 people in a single group viewing and there were 4 such viewings one after the other. Imagine the crowd in a 2 bed 600 sq ft house. And then they have the audacity to push us in a fight mode with one another. Stop this crap or at least stop lowering prices to use as a bait.

UPDATE: TDS considered the evidences and judged we win! Julie Twist you are wrong! You received nothing from US! STOP SCAMMING PEOPLE! ---------------------------------------------------------------------- What a scam company!!! At the end of the tenancy, we were told by Kelly Davenport that one off cost of GBP 126 (GBP 140 with 10% off discount) to clean the whole house including flooring and carpet, but excluding the electric appliances. After cleaning, they charged us GBP 288 and said that we've misinterpreted her meaning. In fact, there is absolutely no misinterpretation. We asked directly about what's included in the GBP140 package and she answered directly that everything is included except the electric appliance.

Absolute waste of time. They are poorly informed about property practices, I would avoid the property management team at all costs. Horrid! Frightened of retribution for even positing this - and having to post anonymously.

AVOID AT ALL COSTS! I recently had an offer accepted for a property listed with Julie Twist Properties. The entire process was slow due to issues pertaining to the property’s lease agreement and maintenance work which was scheduled to take place although all information was provided swiftly by myself and my solicitor and we were continually left waiting weeks for further information from the seller’s side. Towards the end of the process, I was threatened that the property would be re-listed if progress was not made swiftly despite all delays coming from the seller’s side. I was then, out of the blue, asked what furniture etc I would like to keep from within the property, implying that these issues had been or were very close to being resolved and that we would be completing very soon. Just days later, I was told that the property had now been relisted and the seller would be remarketing at a higher price unless I’d be willing to increase my ALREADY ACCEPTED offer by roughly 15%. Obviously, I was not willing to do this and I have been advised that properties should NOT be relisted once searches and solicitors fees etc have already been paid. Despite this, Julie Twist and the seller moved ahead with this and decided to move forward with a new buyer. I have lost seven months of my time trying to get this purchase through and been left with considerable fees from solicitors and mortgage brokers due to Julie Twist and the seller pulling the plug on this at the final hurdle. Again, I have been advised that I am entitled to ALL my fees being covered by the seller or estate agent as the sale was cancelled so shortly before completion and through no fault of my own yet both parties have gone extremely quiet since accepting the alternate offer. Unless you’re looking to waste huge amounts of time and your hard-earned money, I’d suggest using a more reputable estate agent. After my experience, I believe that applies to almost every other estate agent out there.

Excellent customer service by Darren. Friendly, knowledgeable and responsive. All you could ask for :)

As you will see below, this agency continues to make dishonest statements, all of which are being collated and documented as evidence for my formal complaint before the Property Ombudsman. They told me on several occasions that they did not know why the Landlord pulled out which now turns out to be a lie. I have evidence of emails which until this day remain unanswered, and finally I expressed my concerns with Sian who said she would call me back by the next day following a full review of the matter, almost a week later and I have not received a return phone call. There was no instance in which I mentioned I was satisfied that my complaint had been handled nor did I leave the call on a positive note. It is my opinion that this company has been dishonest, unreliable and fall under the requisite standard of competency in my case. As a result, I maintain my below comments and ask that you disregard their below response. —————- This is by far the worst estate agents I have come across in my life. They are completely incompetent, negligent and they do not have a single ounce of customer care within the whole agency. I dealt with Darren Bolton and Eleanor Gregory and it was single-handedly the worst experience I have ever had in my life. They are not at all reliable. They cancelled mere hours before completion/keys were meant to be collected for no apparent reason. They gave no notice, showed no remorse and were extremely rude. I would urge any individuals/developers/property owners to rethink and refrain from using this company. There are agents miles better with much better customer service and reliability in my opinion. They do not respond to emails, if they do expect to have wait days, they do not answer their phone. I lodged my complaint with a senior member who said she would get back to me COB the next day and I heard nothing which pretty much sums up this agency. Their customer reviews says it all - plenty of people have had the same experiences. Tragic excuse for a real estate agents. If you’ve had any issues in the past or recently, make it a point to report them to the property ombudsman. Otherwise, they will continue to treat people badly and get away with it.

This is a genuine review based on my very recent dealing with Julie Twist. I have not been offered any incentives or payments for this review, I was not prompted to leave the review, I am doing it out of my own free will as I'd like to share my experience with this agency. I am a landlady and I have recently dealt with Julie Twist to rent out my home for the first time. This agency was not the only one that I made enquiries with at the beginning. For each and everyone I looked for reviews and done my research. Out of all of them, I trusted my gut instinct and moved forward with Julie Twist as I felt that they listened to me and had in mind my aims, they were not trying to push for me to take up hundreds of services etc. I believe they were fair. The communication between us very good, (email communication was faster than the phone and I truly understand why. I also work with clients and it's a lot easier to write an email than have phone conversations that need to be documented later). We had a clear understanding of what I wanted to achieve and what they were able to provide. When I was a little stuck with anything they assisted. I found them very friendly and easy to work with, Sian in particular was very helpful. Everything went smooth and to the point. In my opinion, we worked well together. I have also read the other reviews here and few people found Julie Twist staff rude and unprofessional. This has not been my experience, on the contrary.

Had a viewing booked for 14:15 and no one showed up or had the decency to phone us to cancel - phoned the office multiple times and no answer, also emailed which no one has replied to. Disgusting waste of time. Don't bother. Edit to reply: Absolute lie. We’ve also emailed you about this (straight after it happened!) and you’ve ignored our email but replied to the feedback! Awful. It was ‘Sian Davenport’ that we emailed - and we definitely didn’t have a viewing. We waited outside the building for 30 minutes. The viewing is in my boyfriend’s name - Niall.

worst customer treatment ever received, ignored and forsaken. things broken never repaired , not attending, arranging appointments and not showing up without any advice, asking for ilegal fees, rude, horrible manners