Extremely professional and versatile to all my needs. I was dealt with by the City Centre based office (Louis) and have nothing negative to say about my service. I am a new customer of JTP's after having poor customer service from a previous business which I will not mention, have been pleasantly surprised by the ease of the whole process. Thank you very much for making my life easier!

I rented a studio flat through this agency, my contract was for one year so after one year with Julie Twist Property rubbish service I can say to everyone STAY AWAY FROM THIS AGENCY , my experience was with the main office in Manchester, the main issue is the bad service, rude people and unprofessional people, the problem started from the first minute until I left the property . Usually when you receive a flat someone from agency come meet you on the flat to give you the keys but NO not with Julie Twist they call me and also in rude voice said go to the office and pic the keys . In the office in Deansgate you feel like a cemetery everyone look sad , stressed and much of negative energy in the same time. I got the keys from a lady came down from upstairs she was angry maybe because she was forced to leave her meal to do her job and give me the keys. I asked her : do I have a parking space in the property car park ? she said I DONT KNOW. I wanted to ask her about the key for the mail box and the code for the mail room door but I changed my mind and let her go back to her job which could be anything but not serving the customer of her company. I took the keys l opened the door of the flat, it wasn’t clean, there are some nails and screws on the walls, the sofa is rubbish dirty and smelly, the wardrobe and coffee table are rubbish and wobbly. Few days later I contact the office asking for the mail box key and door code number , the answer was : WE DONT HAVE THE KEY ok what about the code ? WE DONT KNOW THE CODE. I asked my neighbours some of them refused to give me the code but one nice lady did that at the end. I lived one year with NO key for the mail box for one year I was inserting my palm in small gap in the box to pick my letters. For one year I didn’t know where to park my car and didn’t know if I have a right for space in the car park or not. The year of torture had end and I bought a new house, I informed them that I want to leave they send someone to check the property after that they told me that I have to pay for fixing the walls because of the nails and screws that I didn’t put and it was in the flat from the first minute when I received the flat. They also asked me to pay for repairing the wobbly coffee table which I never use and I never touched because I bought my own one. It was very bad, horrible and rubbish service the one I got from Julie Twist. I hope this review will be like a warning to other people to avoid being in the same bad experience.

An absolutely diabolical company; avoid them at all costs! The name Julie Twist sends shivers down my spine and I’m so glad they’re out of my life for good. For three years, it was riddled with poor customer service, lies, lack of support, poor workmanship, ridiculous fees and mind-numbingly incompetent staff. From day dot, I was misadvised and lied to by the sales executive, on move-in day it was unsanitary, basic requirements such as heaters and lights didn’t work, communicating with the staff was like drawing blood from a stone, and to top it off upon my leaving, after spending 3 days making it cleaner than when I moved in, they had the gall to charge me for further cleaning needed. Quelle surprise! Via an ombudsman, I will be pursuing to get my full deposit back, which they unrightfully deducted; despite photo evidence and accounts provided to them. For everyone else out there, considering to use Julie Twist, I would certainly use them if you like being ignored on emails, have hidden costs and extortionate renewal fees thrust upon you, dealing with inadequate and inconsiderate staff members, and to be treated like you’re worthless and insignificant, great! Go for it. No? Please look elsewhere for your own sakes and avoid Julie Twist like the plague. They’re a virus that can’t be cured.

I switched to Julie Twist after a bad experience with another estate agent and have been far happier. They have been far more responsive, professional and more pleasant to work with. My personal property manager, Helen Bowers, has been extremely helpful and always quick to respond.

Some of the problems I had with Julie Twist Properties: 1. On the day of moving into the flat we'd picked, they rang us up to tell us there was no parking, despite it being advertised as with parking and agreements already in place. All of our stuff was already in a van and they assured us it would be solved by the time we got to Manchester. It wasn't. We ended up frantically searching for another more expensive flat and having to view and move in on the same day. They then forgot to tell the council about this change and 6 months later I got a phone call from the bailiffs trying to retrieve council tax money for a flat I hadn't lived in. 2. They are impossible to get in contact with. I rang up asking about the details of leaving a tenancy early and after days of trying, I eventually spoke to someone who said they'd get back to me. I received a phone call back 4 WEEKS later. By this point, I'd forgotten what I rang up about. 3. We had a fault with our oven, which we mentioned numerous times, and was never fixed in the 3 years we lived there. 4. We had a fault with our fire alarms where they would go off by themselves. This was reported and the fire alarms had to be taken down as they kept going off. This lasted 4 months before they did something, which happened to coincide with the end of our tenancy. 5. We cleaned the flat and moved out 2 months before our tenancy expired. They took photos of the flat in its current state and advertised it on RightMove and their own website. They then found a tenant. Then they emailed me to say £100 would be removed from my deposit for cleaning as the flat was in an "unrentable condition", a point I argued to the person I dealt with, who simply replied "wasn't me that advertised it". Good points about Julie Twist: The only positive thing I can say is that I now own my own home and no longer have to deal with cowboys like this.

After renting a flat through Julie Twist Properties for over 3 years, I can confidently say that they are the worst letting agency I've ever had to deal with. From losing emails and documents with our personal information to having property managers who don't even know if their property is being sold or rented... We've experienced a collection of issues. The top 2 have to be these: 1) They close their offices whenever they want to (and they tell you their "system isn't working" if they don't feel like helping you). 2) It took them 11 months to send someone to fix the alarm in our flat. We rented a flat with an alarm, and we paid a bit more because of this, yet they only sent someone to fix it, after 11 months, when we said we'd start paying less rent until when the alarm was fixed. Magically, the alarm was fixed 1 week after we said that. So interesting... So if you're looking for a letting agency or someone to rent/sell your property through, DO NOT GO WITH JULIE TWIST.