All very good and efficient.
All very good and efficient.
smooth but so expensive in comparison…
smooth but so expensive in comparison to others - needs must on this occasion
Technician doing the PCR test seemed…
Technician doing the PCR test seemed uncertain what to do: he swabbed the buccal cavities, not the tonsil area, and needed two feeble, short insertion, swabs in each nostril. Not surprisingly, the test came back Inconclusive and had to be redone the next day, at considerable stress to me because of the closeness to my flight. This time a very proficient technician did it - and the test was negative. An extra charge was added to my bill on top of the £89 for the PCR test, ostensibly for a kit to use on returning to the UK. I had not requested this. It was about £40. The receptionist said she had never heard of such a kit unless it was what she called a 1 or 2 day kit. She undertook to get the amount refunded. I await this refund. And a small gripe; if some symbols used in the passwords (Ii, Ll, 1) cause confusion, either drop them or use a better typeface
Very Helpful all round.
Very Helpful all round.
Daylight saving starting affected the time of my appointment and incurred expense…
folks I had made a booking for 10:30 am on a Monday 28/3/22 but when I did not receive an automated response I got in contact with your support who replied they could confirm my appointment at 12:30pm I did not realise that an after noon appointment meant that I would miss my sample being tested that same day and would be held to the next day. My flight was on Tuesday 29/3/22. I had to pay for an additional Lateral flow test as I need to complete a digital form for Australia before travel. Folks had I obtained 10:30 am appointment I would not have incurred the additional cost of a lateral flow (I was advised that the time difference issue was due to daylight savings between date of my booking 23/3 and date of test 28/3 as daylight savings commenced 27/8 and that this was a known issue
We have used their service for PCR…
We have used their service for PCR travel tests many times, it is fast & reliable. Results back same day. Great service
Quick and easy service
Very quick results for 24 hrs service, recommend it for sure
No issues
No issues, everything pre departure went very smoothly with results (incldg paper certs) produced within 20mins. Thank you
Brilliant very quick and helpful was in…
Brilliant very quick and helpful was in and out in 5 minutes
Good service.
Good service.