Kind, polite and informative

AVOID THIS COMPANY AT ALL COSTS After writing a review about the terrible service I’ve received, I had a voicemail from customer service stating that Homebox would contact rebel energy to close the electricity account they had failed to close when I left their service back in January 2024. I was told in the voicemail that I would hear back from home box on either 26th or 27th August 2024 with an update about this issue. No one bothered to get back in touch either by phone or email and the account with Rebel Energy is still open!!!! I have been in contact with Rebel Energy and they told me I can’t close the account myself, as it is controlled by Homebox. I will be making a complaint to the ombudsman. Avoid this company at all costs!!!!

This company continues to make me feel like it's a scam. Since April I have been paying my own bills. I sent email after email. Since the beginning . They disappeared after a phone call in April or May. And has now reappeared treating me to pay for services I have never received from them. There actions are not transparent.

Chloe made the experience easy and answered all the questions that I had. Put my mind at ease and helped make the process of setting up nice and easy.. thank you so much

Thanks olly, you made my work easy!

I spoke to Joso who was great at explaining the service and how how easy it was to use. The WiFi choices were flexible and he gave recommendations based on the number of people in our property. Customer service was excellent, easy to follow and I would highly recommend!

Prompt, good responses, very patient and answered all my questions. Excellent customer service.

Honestly, don't touch this company with a barge pole. Even the council said to cancel our "service" with them as they haven't paid our council tax or water bill since the day we moved in.

Great and prompt service alongside easy to use platform to resolve queries speedily.

I had a great experience setting up my bills with Matthew, he was quite explanatory and easy to understand. He was able to answer all the questions I had and I’m very happy with everything.