Customer service is so great! Oliver was very efficient and kind answering tons of my questions! I was very happy with the help I received

Oliver Hodgson helped in setting up my services bills and portal account in homebox. Thank you for the fast response and assistance in this matter.

A truly horrendous experience. We signed up as first time buyers and had lots of different people pushing us to sign up. We had money for our bills being taken and letters threatening to take us to court for not paying our bills. I was pregnant and the stress had a huge toll on me. We stuck it out until our contract ended after being promised the world and now we can't close our energy account to switch and it's impossible to get in touch with anyone to get any money back. This is by far the worst service I've ever experienced.

spoke to olly and he was super helpful! would highly recommend this company

I recently had the pleasure of working with Olly Howard at Homebox, and I couldn’t be more satisfied with the experience. Olly was incredibly helpful in assisting me with setting up my bills package. He guided me through the entire process, making it seamless and stress-free. Olly was patient, knowledgeable, and attentive to my needs, ensuring that everything was set up exactly as I wanted. It’s rare to find such excellent customer service these days, and Olly truly went above and beyond. Highly recommend!

I am happy with the service

Oliver Hodgson, is what made homebox easy, and simple for me. He was just so patience with me, answered all my questions, and replied back quickly to my emails. Amazing service! chapeau bas.

Super easy and simple

Matt explained the process step by step. He was honest and trust worthy while clarifying my questions. Dr Gopal

When I began renting a flat, the managing agents recommended I get a Homebox account to make managing bills "easy" and "convenient". The reality has been quite the opposite for the following reasons. 1. They charge £11 a month management fee. This wasn't at all clear from the initial contractual documents. 2. Despite saying that you can cancel the direct debit at any time, there is a stealth cancellation fee (of £10 + VAT per month). Again, this was not at all clear from the contract; it was buried in the terms and conditions. 3. They didn't actually pay the bills they were supposed to on time. 4. When I cancelled my Homebox account, I didn't receive any kind of receipt or details of the ingoings/outgoings of the account. Their record keeping appears to be very poor. 5. Once cancelled, the utility providers are refusing to deal with me directly because all the account information is in Homebox's name; this has made life extremely difficult. You would be much better off contracting directly with the utility providers.