Engineer Zulfi attended within the 3 hour time window. Was polite and professional and quickly identified thd issue with thd washing machine. Complete all required checks, remedied the fault . Great service.

He was great , lovely guy , very reliable as we both texted each other with our whereabouts as we were both coming to the property from different places , and he was a good , quick and efficient engineer . Really nice chap and good engineer . 🙌

Used this company to get our fridge freezer door switched. The technician was efficient and tidy and the job was completed relatively quickly. I have given five stars as we did have to call them after the technician had left as the bottom bracket was slightly loose but he was very prompt with a phone call and returned to tighten the bottom bracket within the hour.

The timing of the appointment was challenging for Capital Repairs - it was set for between 1500 and 1800; very little communication from the company and the engineer arrived at 2100; he diagnosed the problem and advised us of the likely cost of repairs - we decided to replace the machine, so good service and advice from the engineer.

New motor fitted for £959 and then extractor still didnt work. A new Engineer came on 16 Feb and informed of faulty panel in extractor now. Did i need to replace motor? Motor and extractor still not working and have been chasing since 21 Feb and nobody replies / calls back.

Repair arranged through John Lewis insurance for oven. Intial visited sorted promptly with parts ordered on W/C 26th Feb I was told within 1 week, repair appointment would be made - nothing heard. Multiple follow up emails since haven't been responded so still with faulty oven....

Efficient, knowledgable and helpful.

Mine was an easy fix, but the engineer they sent was clearly knowledgeable, personable, very honest, and helpful. Will call them again for washing machine issues.

Engineer visited (paid) and ordered replacement parts (paid) >> waited for 4 months >> get nothing (waiting for refund for the parts). All sorts of excuse (trick?): 1) it's a special part which will takes longer; 2) delay in making the parts from the manufacturer side; 3) the parts are with engineer (who never showed up); 4) the parts are coming back to warehouse and will rebook engineer visit (been told this so many times over a week and half...). Not sure if they are actually want to do the business, lack of management/procedure, or just playing tricks to get your money.

Disappointing Assured parts would be with engineer. Nothing... No one calls post engineer visiting to order parts... I call and it's closed 40min early Pointless 'service'