Recently the quality has been…
Recently the quality has been particularly good
Delicious authentic and fresh food
Delicious authentic and fresh food ! Highly recommend beef shin lasagne 😍
Delicious food
The food is always delicious and hot. I coudn't find a better pasta place The deserts are delicious too
Unbelievably poor customer service. Will never order from Pasta Evangelists again.
While I understand deliveries on 22nd Dec are going to be strained etc, the total and complete lack of any communication from the company - even when the customer actively chases via repeated emails and phone calls - is simply unacceptable. I was emailed on the 22nd at 9.30am saying they'd deliver my order by 6pm. Yep, fine. I’ve had PE deliveries before: usually you get a text when the driver is 10 mins away. The tracking link at 9.30am said “three stops away” so I made sure I was home (lots of doorstep thefts in my area at the mo). The tracking page then continued to read “three stops away” for the entire day. At 6pm with no change and no communication from Pasta Evangelists, I phoned their number and was put on hold for 15 mins before Llue said she’d contact the driver and call me back “in a few minutes”. A full hour later at 7pm with no call back, I called again. On hold for 20 minutes. Finally spoke to someone else who said she could see via her computer that the driver was apparently four stops away from my address. “How long might that actually be do you think?” She didn’t know. At 9pm I called yet again and after another 20 mins of hold music I thought I might be going mad. The auto voice said “press the hash key and we’ll call you back when you’re next in line”. I did so, and soon my phone rang – and the line, though open, was totally silent. Three minutes of silence until I hung up and, against my better judgment, went through this entire hold-callback-empty-line rigmarole for a second time before I gave up. When I checked my emails at 9.30pm I learned that, apparently, “the driver had a route that was longer than usual whom unfortunately was not able to finish the deliveries due to unforeseen circustances”. Not once, in the ten hour delivery day, was the idea of informing their customers via email, phone call, text or even via a working tracker considered necessary. Moreover, I was told as late as 7pm on the phone that the driver was still a few stops away - but clearly that wasn't the case. It’s now midnight, my entire day has been wasted waiting for a delivery (and I still don't actually know if it's officially been canceled or not) – and unbelievably the tracker still says it’s three stops before my delivery. I'm shocked at the poor service and urge the company to drastically improve their customer communications. This is absolutely unacceptable.
Undercooked and frozen.
Got a delivery through the website for the deal which was good However the panzerotto was empty and burnt and the profiteroles were still frozen. Would have been tasty if prepared properly
Too expensive to have substitutions turn up without being agreed
Was lucky enough to win a pasta subscription in a competition. Agree with a previous review that the quality has changed a little but I was going to carry on with it every now & then as a treat, however, just received my last box and BOTH the meals were substituted. £30 worth of pasta sent (both double portions) & I had no idea what I was getting until it turned up. Didn’t want either of the meals & I would rather have had the choice to cancel rather than have replacements sent. Disappointing end to the experience.
Verified
Tried their Take away and it was awful
Tried their Take away and it was awful Received the wrong item: pumpkin ravioli instead of lobster ravioli, that was cold and overcooked with very little filling Support is difficult to reach, "chat" is basically email, with no response for hours Called and had to wait 7 min while being "first in the queue", and their suggestion was to give a discount for the next order *At the end I had my refund, but it took some time
Usually ecellent
Usually ecellent. I have been dealing with them for some time and have had only one dish that was bland and somewhat lacking in flavour. Good value too.
Good range of dishes
Good range of dishes. Every one I’ve tried so far has been delicious!
Not great value for money but fun…..“Unlimited champagne” or “we decide how…
“Unlimited champagne” or “we decide how much Prosecco or fizzy grapefruit juice”… Very weird experience. We prepared our pasta from scratch but luckily they have ready made ravioli if your’s doesn’t pass muster. Not great value for money but a fun night