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Isabelle

02 October 2019, 21:03

  • US

Think carefully before committing.

Please know that your credit score will remain low until you have satisfied the entire obligation to Rockwell Legal Group. Yes, they negotiate a lower debt owed to your creditors. However, they pay the negotiated debt in monthly installments to the creditor over a long period of time despite the accumulated payments you made to RLG. In my case, I've paid twice the negotiated debt reduction over a year's time and must wait another year for the creditor to release a letter to the credit bureaus stating the debt has been satisfied. I owe 2 creditors. One is 2/3's lower than the other. Instead of settling the smaller debt in full timely to increase my credit score sooner, Rockwell holds the funds in order to pay their service fees. Use this program as a last resort.

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Joanne Knapp

21 September 2019, 01:15

  • US

This has been a painless experience…

This has been a painless experience thanks to the professional attitude of reps.

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TheMorncafe

20 September 2019, 01:41

  • US

They are aware of what the clients need…

They are aware of what the clients need and always respond promptl.

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Laura Bailey

19 September 2019, 01:39

  • US

Whenever I call Rockwell

Whenever I call Rockwell, the customer service is always great, and I am appreciative of that! I saw something recently about how I'm supposed to have a monthly call with someone at Rockwell to assess my progress, etc, etc. Aside from the initial calls at the beginning of the program, I've not had much follow-up at all. It would be cool to have at least a monthly e-mail from a consistent point-of-contact.

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Ralph Moore

18 September 2019, 20:56

  • US

NOT What I Expected

I didn't expect my score to drop WAY down before RLG took action. Of course they waited until they had their monies before they began settling my debts. After a several of on time payments miraculously I was offered a loan to cover all settlements as they are made. I was told it would take about six months. it took nearly six months before they started resulting in a credit score drop from mid 600's to low 500's. They are making quick settlements now through a loan company that obviously has ties to RLG.

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Kenneth Aber

18 September 2019, 18:22

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Status was determined quickly and all…

Status was determined quickly and all items were resolved to bring everything up to date. Thank you for the good experience.

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Karl Parker

13 September 2019, 19:52

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Chris was extremely helpful and…

Chris was extremely helpful and knowledgeable regarding my account. I am usually impressed with the professionalism of this organization. Thank you for incredible service.

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David Duchene

11 September 2019, 02:00

  • US

I was a bit skeptical at first but each…

I was a bit skeptical at first but each person I spoke with was very friendly and helpful.It's been a year now and things are moving along just as they said.Very reassuring.I would especially like to mention Jack Sadler He has been exceptional with his communication and making sure everything is as it should be. Thank you Jack!

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John Sabine

05 September 2019, 21:54

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Priscilla was wonderfully attentive!

Priscilla was wonderfully attentive. She saw that my account needed immediate attention and did exactly what I asked her to do. In general, I have been greatly unimpressed with Rockwell Legal Group’s lethargic ways, but I am greatly appreciative of Priscilla’s efforts to get my case moving along and completed.

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Lucille Genato

04 September 2019, 23:18

  • US

Christopher was a great asset to your Team.

Christopher was a great asset to your team. He answered all my question with great deal of patience and sympathy. He was calming & was able to supply me with information to ease my mind of a concern regarding a summons I received. Thank you Christopher!