Very poor after care service. Two years after heaters were installed one of them fused and would not power back on, after three calls to greener energy group no one would book in an engineer to come out and look at it. We were told that there was only 2 years warranty on the heaters and that a charge would incur, even though at time of purchase and clearly stated on their website that the german electric heaters have a 10 year warranty. Despite this after each phone calk they said they would phone back but they never did, on us calling back they said they had no record of our previous call. Not only could the fault in their heaters have caused a fire and is extremely dangerous they were quite happy to leave us in the middle of January with no heating!!

Survey completed. Person was very helpful and happy to answer any questions we asked. We are very happy with the service provided. Thank you. 😊.

Lots of good things. Time it took to install Just a few hours. The panels look great. The price. The tradesmen. Four issues which made things a bit harder. You do need planning permission if in a conservation area and therefore need a drawing of the roof showing where the panels will be located. If you need scaffolding please discuss how long it will be up for as it may affect your satellite dish. Also make sure it is the right type of scaffolding. If wrong type put up makes it more difficult for those installing the panels. Ask for a datalogger before the job is complete. Then once complete download the solis cloud app. Not sure why this was not explained much better, earlier. Be very clear with the electrician if you want the electrical cable hidden. They are not keen to spend much time on this and will go for the easiest route.

Service carried out by Martin who was very professional but also polite and easy to talk to. He took time to discuss the workings of our system and answer questions.

I would like to say again a big thank you to all the team both yourselves and the installation teams (Dillon, Ryan and Connor and also the electricians David and Lewis) they have done an amazing job installing our Air Source Heat Pump system, very professional throughout, our home was left just as it was and they took very good care of our property during the installation and gave a good briefing at the end on how the system work etc. - very hard workers even though temperatures were not very favourable - I would have no hesitation in recommending Greener Energy Group to others.

Greener Energy Ltd Having used heat pumps in New Zealand for heating poly tunnels and hydroponic nutrient for tomato crops in 1980's approached greener Energy for information about modern application for heating of homes with modern technology Had a very good discussion with Surveyors about the modern variants and uses,so together with my own gathered information,came to conclusion that it would be a feasible and practical application in the home domestic situation.found the technical people always helpful to discuss any issue that arose throughout the whole process from application through to final installation. The amount of reports, EPC certificates, surveys insulation checks etc etc required for funding from Sottish Govt I found it to be daunting in extreme! Being a 78 yr old OAP,I was totally out of my depth with the very electronic/IT nature of the requirements, this is when I met Thomas Harkins (Tommy) who was unfailingly positive and cheerful dealing with my many wails for help with the IT elements,and could devise a way forward, drafting in various staff members to advise/show me how to do the various things required. Tommy and the various other staff members have been unfailingly positive, cheerful in the process .Tommy has my heartfelt thanks for his help and putting up with a warped Kiwi sense of humour, giving as good as he got!!!! Very well done and Top Marks for your customer service attitude Tommy--Your ability to pull together all the various strands and people to keep the job going was uncanny and kept me sane!!!! The installation teams electrical and plumbing were very good to deal with as we found solutions to running the electric armoured cable to the Hybrid Heat Pump i.e. the long way round ,Having done a number of houses myself ,the workmanship/practicable skills for both plumbing and electrics are the best I have seen !!Well done guys-anytime you want to walk the Hyper Spaniel doggy he will be ready!!!! .I'm sure that any other people looking to do the same type of installation- .would get the same unfailing application and practical skills I have personally witnessed Top Marks guys!!!

I bought a new heater in 2016 from GREENER ENERGY GROUP with a letter saying. "we are confident that you will be delighted with the installation of your new German heating system and our commitment to deliver on our promises" also it said " precision German engineered to the highest quality. and had 30years MANUFACTURER GUARANTEE." wich i thought was good but in 2019 it stoped working and i reluctantly paid £200 to get it fixed.2021 and it has broken again i am told it is the same part again and it will cost £290 to fix, that means it is costing me £100 per year to fix .NO WAY in another two years the new piece will probably cost £400. So there will 2 80+penshioners sitting in the cold this christmas.

The Engineer, Martin Lobjoie, took the time to talk through the service at each stage and was very informative when asked how the system actually worked. He told how individual components operated and explained there function within the system.

Very pleasant and efficient engineer carried out annual service - all working well since

Our experience with Greener Energy was mixed. By and large the workmen were genial and efficient. One person, however left some of our original solar equipment switched off which resulted in them not registering output for over a week. We did not realise this had happened The initial assessment for where the air source pump would be installed was not correct which left my husband, aged 78, needing to install a concrete pad in another location at short notice… The office staff were helpful and generally responsive, especially when assisting with grant requests. It is still too early to see if the predictions for savings will come true