I liked the product but the necklace arrived with a few snags and I had to return it. If there was time, I would have requested a replacement,but as it was a gift, I had to choose an alternative elsewhere. The returns process was straightforward, it took about 3 weeks (possibly due to a series of bank holidays).

Asked for an exchange. Returned the item but still have not recieved what I wanted in exchange. Been two weeks and no response to email.

Quality service, great product, very quick delivery turnaround. Highly recommended

Return services were inconsistent and I had to keep chasing the company about return confirmations and delivery confirmations which didn’t arrive.

Love the experience. My bf is from netherlands and he didn't have to pay customs (DHL). He loved the ring. From the pictures he sent me it looked very shiny and he loved the star engraving on it! highly recommend this ring is such a vibe <3

I really like their products and the quality is also relatively good! However, last time I ordered a bracelet and had to wait around 3 weeks for my product to arrive. After 3 weeks I didn't get the product at all. It seemed to be lost in transit. It made me upset but what made me even more upset is that I only received an email with an apology. I expected somehow a make-it-up gesture such as some royalty points or some kind of discount for the next order. But anyway we are all human and things like this happen. Most probably I will buy with them again anyway.

Found it difficult to get the right ring size but customer service were amazing especially Rosa thanks

I’ve been shopping with Serge DeNimes for a couple years now and they never fail to impress. Really great quality products.

I have bought a ton of jewelry from them, once my order got lost - amazing customer service 10/10 and the products last. I have had one of their rings for 5 years beautiful stuff.

I bought an earring from Serge De Nimes. It arrived faulty so I arranged and paid for a return and I did not even recieve a response let alone a refund or offer for a replacement item. Extremely poor service and communication.