Tracy was very efficient and professional.

I ordered a product that the doctor did not want me to give my mother so the company stopped the shipment and refunded me

Tracy was quick in responding to my request, friendly and professional!

Healthy products ordered and delivered OR customer service provided by Tracy? This company is the latter. If you don't follow up, you won't get a refund, but have any of the reviewers here or elsewhere come back on the site and provided the information that they did indeed receive their refund. I think not. If the price sounds too good to be true, it probably- no it is! •POOR BUSINESS PRACTICES But at least they follow up!!

Quick and professional response.

I ordered enough products to qualify for free shipping, on 6/23. After 2 weeks - no word from them, so i sent an email. They told me shipping can take up to a month, but as several items i'd ordered were discontinued, they refunded the entire amount i paid. Seems an odd way to do business. Money has shown in my credit card acct yet - but they said it could take up to 12 days. And, their website is VERY difficult to navigate. Update - several days later the refund did appear. The employees were always politely responsive to my emails.

I wasn't able to get the product I wanted, but Tracy was very helpful and helped me resolve the issues.

They take a month to respond to your concern after a bad review is put in. But I will give them a chance

I did not receive my products, and Tracy did an excellent job with expedience explaining the issue.

I was surprised by the fast response to my issue. Tracy was very thorough in her explanation of what happened and refunded my money and offered an apology. She then made sure that i was satisfied and didn't need help with anything else. I was very happy with my experience