Been doing business with CigarPlace since 2007. Never had an issue left unresolved or left me unsatisfied. To be honest they and one other joint have been my go to for sticks online.

Do not trust them if your a UK buyer. I got charged over 400% of what the cigars cost by customs. They could not fill in a simple form for the over priced international shipping cost. Avoid them, absolutely useless.

Black Friday sale is not as it seems. As per typical marketing schemes, this store drove up the price of the items to make their Black Friday sale seem like you are getting a bargain. I have proof of this with screen shots. On Tuesday November 31st I purchased a bundle of 20 cigars at 30% off their normal price and paid $159.99. Free shipping no tax. This same item on Black Friday was listed at 37% off but the price was $189.99 I don’t know about you but the math does not work in this equation. What happened is that for Black Friday, the MSRP was raised to $300.00 which it is not correct for this cigar as the price on average is $10 per stick everywhere else for the E.P. Carillo pledge. I’m glad I took advantage of the true sale before Black Friday, which is the only good thing I have to say dealing with Cigar Place. Shame on your pricing antics during times of sales. I know a lot of retailers do it but, that doesn’t mean you should jump on the same band wagon of dishonesty and trick your consumers into thinking they are getting a good deal when they aren’t.

Order lost someplace during shipping. Tried to get refund told to wait they might still show up.Filed dispute with my credit card company will not order from the again

Had used them several times Last order next day got an email from someone from the vendor saying their CC had flagged me as "suspicious " same card same address as always asked me to email a photocopy of a "government issued ID" or call a number not the 1800 so I declined pointed out that I had done business with them several times. Also checked my CC company and they had the debit on file so (?) then got another email saying well yes we have record of purchases and deliveries same CC same address and we'll send it if you sign for it. Ah no everyone else leaves it on the porch cause we're rarely home during the day and we live in a town that makes Mayberry look like a high crime local so use at your own risk the whole photo of a government ID just gets my suspicions up. After reviewing their response I am even more concerned I can document at least three amd probably 4 purchases from them in the last calender year all to the same person, same address. I woild definitely be concerned about their record accuracy and security and I woild definitely be very cautious before providing them permanent personal information

Great online cigar store. Good prices, fast shipping, and great cigars! What's not to like?

2 cigar refund policy is a joke. After waiting 30 minutes to speak to rep. was told keep cigars in my humidor to refresh as they arrived bone dry.still waiting on prepaid return postage.Do yourself a favor and go somewhere else

I WILL NEVER EVER BUY FROM THESE PEOPLE AGAIN I SPEND OVER $100 OVER ONE MONTH AGO AND STILL DON'T HAVE MY ORDER !!!! When I contact them they say it must be in customs and they leave it up to you to chase up ? I own a small online business and I AM 4.9 star that's because I chase up any issues for my customers and don't fob them off with YOU need to chase up Your answer is not acceptable as your company needs to find a service that is track able/traceable for your dwindling customer base as this is what I had to do as I also have an online company so please no more excuses, the customers need results I don't believe it you guys are still making excuses don't you wonder why you are a miserable 3 star rating you should be embarrassed with this below average score are you not

Bought a box of cigars online in April. Took over 1 month for the cigars to arrive in Canada. The duty fee was literally double the cost off of the box of cigars. Of course I never accepted the package, and cigarplace.biz hit me with the 20% stocking fee. Understanding this is a harsh reality and that customer service did absolutely nothing to help keep my business in any way.

I ordered a cigar from CIGAR PLACE that was out of stock with the company I usually buy from. I placed my order before 11AM and recieved my order the next day! The price was the same as where I'am usually buying cigars, however the speed of my order excution was mind blowing. EXCELLENT SERVICE!!!!