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anthony hines

08 February 2021, 22:26

  • 1 Review
  • US

Verified

"I don't order from any one else "

I done order from any one else . And great service on orders that need to be returned.

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David A

24 February 2020, 16:03

  • 1 Review
  • GB

Verified

My order never even left for delivery…

My order never even left for delivery but they cancelled the order and kept £60 for delivery costs.

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Adir Katzin

04 January 2020, 05:10

  • 1 Review
  • US

Verified

absolutely ridiculous customer service

absolutely ridiculous customer service. Had a few issues with some cigars shipped to me. stuff happens. They not only made it right but went above and beyond to where I almost blushed. Great service. quality guaranty ridiculously low pricing free shipping and just all around great experience. Truly the cigar afficionado's best kept online secret. just don't tell everyone I don't need my go to online cigar vendor blowing up just yet..shhhh!

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Brett Olson

15 March 2019, 06:59

  • 1 Review
  • AU

Verified

Outstanding Customer Service:-

Outstanding Customer Service:- I placed an order that required international shipping. The problem was there had been no update on the tracking code on USPS for a week, it looked like it was sitting at the depot or missing. I contacted Cigar Place support and they tracked down the shipment, provided me with an alterntive tracking website & the reassurance that the freight option I had chosen covered the item if it went missing. I was impressed... They took the time to answer my question with detail. Cigar Place, in my opinion really look after their customers.

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Chris M

02 June 2017, 18:33

  • 1 Review
  • GB

Verified

Great company

Great company. I have ordered several times with no issues.