Excellent. Always recommend to friends. The staff in John Ross are always so helpful! Heather goes above and beyond for her customers.

Received my watch day after ordering. Outstanding service and will definitely order again. Also brilliant value.

I bought a hand crafted gold locket with a chain online from John Ross Jewellers based in Tralee in Aug 2024 as a wedding anniversary present for my wife. Initially, I was a bit apprehensive as I have never purchased any jewellery online before. The online shopping experience with John Ross Jewellers has given me great confidence to buy from them again as a repeat customer. Heather was very communicative throughout the process. She promptly addressed any queries I had about the jewellery. The item was purchased on a Saturday and it arrived safely via registered post by Tues morning. The locket was beautifully crafted and hallmarked, and skillfully engraved with a short message commemorating our 20th wedding anniversary. I received a call from Laura to clarify the engraving requirement before going ahead. The engraving was done exactly as expected. The jewellery box came beautifully gift wrapped with a floral bow tie. Additonally the package was delicately gift wrapped in pink paper. It was a nice touch to include a handwritten thank you card conveying words of appreciation for my custom. I really appreciate the extra personal touch and attention to please the customer! Thank you again Heather and Laura for making this purchase such a pleasure. I hope my wife will love the modest wedding anniversary present I have chosen for her! I will be back again visiting your store in future!

Great service. Ordered item in the afternoon. Delivered next day. Gift wrapped and a lovely hand written thank you card.

Very fast service.

Very nice staff , lots of beautiful choices ,

Prompt delivery, beautiful gift box and excellent product as per photos on site.

Excellent service, products and staff

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Thank you for the fast service and lovely thank you card 🩵