Apparently there were some "fraudulent" activity going on that they detected in THEIR systems. I know for certain that my credit card approved my purchase right away. I did not hear back from them until 4 days later. And I had to call them internationally to confirm all the information that I had accurately spelled out to them before. Thanks to them I'll be sleeping on the floor until they decide to deliver my mattress. Hope your mattress is good enough for my aching back.

The apparently are low on foam, as the twins now come .5-2.5 inches shorter than a standard mattress. Returns are not easy and the require you to measure "their way" and then they question the picture with the numbers. Almost funny if it wasn't pathetic. The bed is comfortable. But now I have regular sized frame for a twin and i have an almost 2 inch gap to the edge. But they say the "warranty team" reviewed it and it's within reason. Again, almost funny. Won't buy from them again sadly. Was a fan. Now I would try a Casper.

Mattress is hot. Unbelievably hot despite being assured by an agent for LEESA that it wouldn’t be ( I queried in advance of buying as memory foam component known for being hot). I bought at the time of having spinal surgery so wanted to be sure of comfort. Comfortable it is. But I feel like I am lying on a radiator all night. I did go back to the company but I was out of the the time scales. I was struggling with a rough recovery from surgery so didn’t get around to it before. They weren’t interested and given their advertising for fantastic service for customers I thought this was really poor. It was a very expensive mistake . . . . I would not recommend based on my experience.

Great service on the delivery. Mattress, OMG so comfortable!! The downside is we don't want to get out of bed in the morning. Regular back ache with our old mattress has completely disappeared!! Love it......

It really is a great nights sleep, and far cheaper than a lot of the alternatives. Added to that we were about to move house, and having the mattress delivered in a box meant that was one of the easier things in our flat to move. Would thoroughly recommend

Great customer service!!

We ordered our Leesa mattress about 2 months ago. It is the first mattress we have ever owned that we LOVE. We have been sleeping so much better, with less aches and pains in the morning. Their website was easy to navigate and make a purchase. Our order was processed, arrived quickly and with no issues. The mattress arrived rolled up in a box, which concerned us at first, but after unrolling it and letting it 'rest' for a day, it was ready to sleep on. We've seriously, never slept so great. Now to find the perfect pillows....