Horrible experience, it’s so unorganized

I ordered my impression kit, it was delivered in under 4 business days. The kit came with video instructions, and I was provided a representative I could text and ask questions. The instructions for using the kit was very easy to follow as well as the how to videos. After doing my impressions, I put them all back in the provided box, and in the provided USPS envelope. Put them in my mailbox for a scheduled pickup that Byte had set up. I am very excited to hear back from them, and receive my trays.

Very poor customer service. Responses were slow, unclear and often my questions just went unanswered. I asked to talk to somebody on the phone about the expected progress and in the end, the customer service rep just ghosted me. The aligners just arrived. I hope they are better than the service.

My daughter is a dental assistant and was very impressed by the materials that were sent to do the impressions of my teeth. Very easy to use and send back.

So far everything has been a great experience for my son. Staff is knowledgeable and very friendly. My son has just started his journey and he is excited to see the results.

The product was a great experience no issues .

My box never came !!!!

Hopefully byte helps me with my teeth

amazing services and amazing care.

Easy process, a little involved but easy none the less. Great results and team.