I ordered on Wednesday and paid for next day delivery as it was my grandson's first birthday. An important event to me. No sign of the delivery next day. Contacted customer service and assured it was on its way. It's now Monday and when contacted they just refunded the order and said it couldn't be delivered! It's a large town so not hard to find. Really disappointing and won't be using them again. Not helpful.

Behaviour of the sales person at dubai mall branch was not acceptable. They refused to exchange the toy when it was bought the very next day of purchase. And the quality of products on offer is not upto the mark.

Their comms are awful. As a disabled person, when I order an item I need to know where it is,(tracking), and who's delivering it. A simple, " We have dispatched your item", email, is not enough in this day and age.

Absolutely appalling customer service. Ordered a number of items last Monday and made an error with the email so didn’t receive order confirmation or updates. Realised the next day and have been contacting ELC daily via email, contact form and messenger chat for help. Have received one reply which completely misunderstood what I was asking, and then no response. I have none of the presents ordered, no confirmation of posting and no one is getting back to me. Will never use again!

Poor communication that they are now called the Entertainer and not ELC at some sites despite the confirmation email displaying ELC branding. When Googling the store it was not found therefore had to go with the shopping centre opening times, 60 minute round trip to find the Entertainer doesn’t open on Sundays, furthermore - it’s odd that they don’t offer delivery on the item purchased. I’m a new parent and won’t be using them again.

The Early Learning Centre is a great place to work for children and babies. I think that the company of ELC is a better work environment in Kingston.

Had an issue with Evri courier, contacted the Entertainer company via WhatsApp, they issued a replacement immediately. Brilliant customer services, thanks again!

Evri have lost my package and the entertainer/early learning centre have sorted me out a new one so thankyou excellent service

Had an issue with a missing item from an online order. Contacted ELC on Tuesday afternoon via their online 'Contact Us Form'. Got a response in under 10 mins. After submitting the requested photos they issued a replacement, which I received the following afternoon. I was pleasantly surprised with the speed of the response and resolution. Special mention to Eleanor and Vince, the customer service advisors who dealt with my issue promptly and professionally. Excellent customer service!

I contacted customer services via WhatsApp and I must say the service, I have just received was 1st class. I had a issue with the courier company and the customers services were brilliant. They put a stop on the original items and re ordered on a next day delivery. Thank-you guys