Suite à plusieurs péripéties nous avons demandé le remboursement des billets 18h avant le départ. Et selon leur barèmes inscrit sur leur site internet nous devions être remboursé de 40% du montant total. Hors leur réponse a été de nier leur propre condition en acceptant aucun remboursement. Je déconseille cette compagnie.

PLEASE DON T BUY ANYTHING FROM THIS COMPANY!They have taken my money twice for the tickets and then they said it was some kind of an error and I haven t received a thing !Be aware please! Not to mention that they said that the seats were available and then when the error appeared they were gone.These sites always seemed sketchy to me but i didn t think that they will take my money not once but twice.I tried to call them.Of course they didn t answear .They are n t that stupid.If you are a foreign traveler this is definetly not the option for you.

I do not understand your booking policy. I got an error message on the payment page and still you took my money?! What company are you?

We needed to rearrange entirely the trip we had booked last year and had to cancel . From the moment I started dealing with Kleri she responded swiftly and always with the best solutions adapted to our needs . THANK YOU !. I cannot recommend Lets Ferry highly enough . I love Greece and the Greeks . Can't wait for the holiday to finally begin !

My experience was very pleasant. They were very helpful and fixed our issue (change the date) with no problem.

Je ne suis pas du tout satisfaite des services de le'ts ferry. En fait cette société vend des tickets pour différentes compagnies grecques. Nous avons du annuler nos billets en avril 2020 à cause du COVID et avons fait notre voyage en octobre. Très difficile de récupérer mon avoir : mon interlocuteur ne comprenait pas mes mails ou mettait longtemps à répondre, nous a donné des open voucher que sur certains trajets en fonction des compagnies (le reste de ce qu'ils nous doivent 150€ récupérable sous 18 mois !!). De plus ils se sont trompés sur l'âge de nos filles et on a dû payer des suppléments sur les bateaux pour 3 trajets. Je déconseille donc Let's ferry mais quand on réserve de France et qu'on cherche sur internet, on tombe sur ce site !! Par contre les bateaux en eux-mêmes marchent très bien.

Like many others, I am unable to travel to Greece due to the pandemic. I sent an e-mail to Let'sFerry asking for my options. I included all of the details that they list on their website when contacting them for ferry changes/refunds. It's been over a week now and I've followed-up with them and still no response. I don't know if you will get a better customer service experience booking directly through the ferry companies or perhaps another booking website, but I can say definitively that any foreign traveler should AVOID Let's Ferry at all costs. Not only do they keep all of your money, but they ignore you as well.

Hello team, My ferry got cancelled for 3rd may 2020 and no refund instead a long wait of 18months for the refund. I am sure I won't be able to travel again to Europe for some personal reasons. So before leaving Europe, I wanted to get the refund. Is there not any way to get the refund in this year if the pandemic slows or ferry services start smoothly?

BEWARE!!! This company is absolutely horrible. They WILL NOT REFUND during the pandemic. Instead, they offer an 18 month certificate and if you don't use it ONLY THEN will they refund. Our trip was scheduled for Sept 2020. So I guess 2022 is when we'll get our refund? Taking advantage of a global pandemic is incompressible. This company should be investigated and everyone please beware before booking!!!

Άψογη εξυπηρέτηση. Χρειάστηκε να αλλάξω τα εισιτήρια για το πλοίο, επειδή ακυρώθηκε η πτήση μας. Αν και δεν ήταν υπαιτιότητα του Let's Ferry, έγινε η αλλαγή μέσα σε 2-3 μέρες.