The incredible help of Reed!! He was supportive, comprehensive and so easy to chat. I really felt supported.

Kimiel was very attentive and helpful. She answered all my questions patiently and did all that she could to resolve my issue.

STEER CLEAR. IT IS TOO GOOD TO BE TRUE. They will take your money, deliver poor service, put blame back on you and keep your money. They do not refund anything. Save yourself the trouble. Book with the airline directly. Horrible, horrible, horrible. I'm still paying for my naivete.

I had some trouble booking because I input my card info incorrectly. An agent reached out by phone to walk me through correcting it. They were friendly and helpful. Due to some trouble with the page I wasn’t able to change it so I had to re-book. When I went to do so, another agent reached out via live chat as soon as I went on the page. They asked for my flight preferences, suggested options, received feedback, and ultimately sent me a link with everything set up for me to just book. Despite the small bug when trying to change my card details after my initial error, my experience was very positive thanks to the impressive level of personalized support.

The company is real and reservations are real too. It's not straight forward to get to the Customer Service even after using the main number. I wish/hope it'll take the same effort to get to the Customer care team as it takes to get to the sales team for booking new reservations.

Good service

Booked an international flight from the United States and they did not take consideration that I would be going through customs and booked my flights too close together and was left stranded In Frankfurt airport. Refused accommodations and pinned the blame on me never use these guys!

I wish I had found OVAGO a few years ago ... Thanks, IRIS for the help... best place to book a flight with competitive prices no one can beat... This is not only a place to book the flight but also to SAVE $$$

I needed to transfer the flight to a different day, and payment for the extra baggage wasn't transferred. After the call to the airline, I learned that the original flight ticket didn't include the extra baggage, though I have the receipt for that. After the conversation with Ovago, I learned they do not transfer the money to the airline company until you check-in. They claim that the extra baggage costs are not refundable or transferrable—this is a lurked practice of stealing money for extra baggage in case of a flight date change.

It was Josie (agent) who made my experience helpful. Thank you for your help Josie.