I contacted Ovago via online chat due to luggage allowance concerns. Allan was the representative I spoke with, he was very helpful and answered my questions within a few minutes.

Cornelius, my agent was very efficient and helpful. He provided the best service. He was excellent

I booked and paid for a flight through Ovago. I then later received an email saying there were no available seats. I don't understand why they offered me an itinerary and took payment for a flight that wasn't available. Now all prices of other flights have gone up since I was originally looking, so I am hundreds of dollars out of pocket due to their incompetence.

The best travel agency I dealt with. Joseph is the best - literally helped me out more than all other reps I’ve met.

This was a five performance by Rylee, once I connected with her. But it took a long time to find her. First, the mailboxes for Mindy S. and for Sales were full and would not accept any e-mails. Then I kept getting bounced around the chat room between sales people and support people. I finally was fortunate enough to be assisted by Rylee. She understood the problem and walked me through the process for finding an e-mail about a flight schedule change that I had not received many months ago.

After a couple people tried to help, Gerald was cool in finding me a multicity route over holiday period.