Be very careful with this service. Although promised the ability to change flights, they will no longer hold true to their promise. Additionally they will state that no changes can be made, when you contact the airlines directly they can make the requested changes. My advice is to go directly to the airline and avoid Ovago.

Customer service agent Iris provided a top-of-the-line experience. I'm in tech and CS myself, and I recognize that she did amazing.

Don’t Use this Agent! They are Thieves!!!! They partnered with another Fake Flight Agency to Scam us Of a Family of Four including an Infant Severals Of Dollars! Jesse! When we are to Travel out to get married in ten Days! I will never forgive this Company! Very Wicked! I’m Very Hurt and Devastated for my Experience!

I was unable to solve my issue if adding a 5th person to our flight. Blaire was so patient answering all of my questions and determining the best solution. He also corrected my mistake with the new traveler's name. He saved our vacation!

Assistance was SUPER. Kudos to my helper HERMES, he had a polite and positive sounding voice. The reason I gave him 5-stars 1.Polite 2.Patient (I didn’t feel rushed) 3.Personalized service, (He made sure WE stayed connected until I was satisfied)

Absolutely do not book with this "luxury" booking agency. I paid almost $9,000, and they had me on a 14-hour layover. I only realized this when I landed, as my flight itinerary was long and I didn't bother looking at it in detail. When I started planning my return trip, I had two weeks left and contacted them to change my return flight to avoid the layover. They finally got back to me one day before my flight, claiming they had sent options earlier. They said I couldn't see the options before because their website was conveniently glitched. By the time they finally gave me the options, I was quoted anywhere from $300 to $600, which, regretfully, I was even fine with. However, they came back saying the only option was to pay a $1,356 fee to avoid the 14-hour layover.After being promised multiple options,. It took, on average, 24 hours for them to respond, and they would never pick up there phone. But of course, when it came to taking my money, they were quick and always picked up. *update Eva airline said my ticket cost 7000 and they pocketed 1900 **UPDATED ** and in response, YOU PEOPLE ONLY REPLYED IN TWO TO THREE DAYS AND SOUGHT THE CHEAPEST AIRPORT and route TO GUARANTEE THE AIRLINES WOULD HAVE NO FARE DIFFERENCE and higher profits. PLEASE NOTE THAT I CONTACTED THE AIRLINES DIRECTLY. I frequently reserve planes for $8–10k, so it wasnt about nickling and diming, I will make sure this does not go to waste because these people are awful.

I want to make note of the following incident: We spent around $7000 to book an international trip for a family of 3. However, the system booked our tickets separately, resulting in 2 itena, 2 tickets, which was inconvenient. Consequently, when the airline changed our departure date by 24 hours, I was not notified by the booking agency, ovago. I only discovered the change when I randomly checked my booking. After lodging complaints, I finally received an email about the change. I decided to cancel the booking due to this poor experience, but I had to put up a fight to get it canceled without charge. To make matters worse, they are charging me to cancel the return flight, which I believe is unfair. They booked 2 separate tickets without my consent. It seems like a fraudulent practice, as they can charge two separate cancelation fees instead of one if a person needs to cancel a flight.

Nigel was great! Answered all my questions and got me a great price for 5 Premium Economy seats to Thailand.

Good pricing and really good customer service. Be sure to check the fare rules before booking. There are airline imposed fees for cancellation, change etc which Ovago passes on to customer. So it's not really Ovago charging extra fees. However, they have different support plans which waive off some of the fees as well in case of missed flight or flight cancellation by airline. I didn't opt for any of these. Upon my flight cancellation by airline, I paid just $100 for rebooking and Ovago took care of everything including fare differences etc. The bad part - I booked two more itineraries and the support agent is now calling me 10 times a day to upsell support plan and other paid seat selection services etc. They should really train their sales agent to not annoy customers with upsells.

DO NOT under any circumstance try to change your date to another date, you will be met with a huge penalty fee !!!