Definitely recommend this website when booking. Aimee helped me and was amazing!

They will not change your ticket even if your ticket clearly says changeable even if you are willing to pay the difference and penalty. Trust me do yourself a favor and do not book anything with this company. you will spend hours and hours in the phone hopping someone will talk to you.

I asked ovago to exchange the date of my flight and after 2 weeks of constantly calling and asking for exchange, I ended up having a ticket with a wrong time of the flight. Ovago rep took the money the first day which is 392 dollars, and it took her 2 weeks to do that exchange. Every time I called I've been told not to worry, we have saved this option. Horrible experience and customer service from ovago. Agent arguing that its not her fault taking 2 weeks to process the exchange. People save your nerves and buy your tickets directly from airlines you are travelling with. I learned from my mistake here to never deal with any agencies to book your flights. Saving couple of dollars with agencies ain't worth it at all. If you gonna do anything with your ticket after booking with ovago such as date exchange, add passenger or anything else it'll be a disaster. Good luck reaching them out first, the option to talk to rep if you have existing booking is not possible, they just hang up. Choose option to book a new flight, they always answer and then asked them to transfer to exchange.

I have been trying to make a change on my itinerary and though the people on the live chat room have been doing their best to be helpful, anytime they've promised that I'd receive a call or an email within the next 48 hrs about the change, I never receive it. I have to ask again and again, and they just tell me it's in processing. I will never book with Ovago again.

I had great customer service from Brooks today as he work really hard to fix my flight change. God Bless him and his whole team.

Eden, great customer service !

great service

Fidel is doing great and tried every effort to fix my problem

Amazing Customer Service, very highly impressed! Helped me find the perfect flights, was kind and took time to review all my options.

I have the misfortune of testing positive for Covid this morning. Not a happy situation in the middle of a great vacation in Europe. Thanks to Edgar who helped rearrange my travel schedule. I appreciate the care and concern he demonstrated.