While quick to ship my order, I either ordered the wrong parts or was shipped the wrong parts. The description of the item that I had ordered sounded correct, but what arrived was not what I needed. I have sent them an email asking for advice/help, but I still have not heard back (4 days at time of writing).

I expect to get the right product in a timely manner but didn't. I waited and was excited when I got the package just to become disappointed in the end.Not Happy.

When I received my record player the turn table wouldn’t turn. I contacted them and they made suggestions but still wouldn’t work and then stopped responding to my emails.

Friendly and helpful support. When my credit card was denied he told me I would have to hang up and tell my card company to ok the purchase. What neither he nor I knew was that I didn't have to call them or discontinue my call with him. There was an immediate text from my credit card. All I had to do was click on OK and reply to the text. We both learned from that mistake.

Ordered product and had to cancel. 20 days later and a credit has NOT been issued to my c-card.

Merchandise was damaged and the response I got was slow and not worthy of a respected company. No personal interaction to discuss needs after the arrival of inferior quality/damaged merchandise. They should make an effort to either satisfied the customer with a real compromise, or not even ask like they are discussing it.

WARNING : If you ever get on Toolots list, you will NEVER be able to get removed. I tried a dozen of times. Reply : Again, i tried to unsubscribe using your suggestion a dozen of times. Reply (bis) I know you consider everyone like morons but I do know how to click an unsubscribe button. Duh !

Your company has told me on several occasions that my compressor shipped . Meanwhile it has not shipped

It was a quick less than 24 hrs to tell me my order was received.

The price was good and it was delivered on time and it was the correct part.