I am waiting for my order from Dec. 2020. I'm about to take a ride to knock on their front door and I don't want the money I want my silver!!!!! And that just one of two of my orders that's been a no show!!!!!

Don't order from these people it's been 6 weeks, and I don't have my order......No customer service, mail box is full, no personnel to speak too. They play games, cash the check immediately, and don't care, again, it's been 6 weeks, and I emailed them no response......Order somewhere else like SD Buillon, JM Buillon, or Apmes.....Scottsdale are scammers!

DO NOT BUY FROM THESE PEOPLE. THEY DON'T PICK UP THE PHONE, AS I CALLED NUMEROUS TIMES TO ASK WHERE MY SILVER WAS THAT I PLACED ON JAN 31. BE ADVISED, THIS COMPANY IS GARBAGE.

Radio silence. Order placed on Jan 31st 2021, paid via credit card. No word yet. Order in "Processing" status as of March 29th, 2021. Now, I really appreciate APMEX's speed (they typically ship it within 1-2 days).

Placed an order on February 5th. Their website stated ACH clears in 10 days (a bit excessive), although it was almost immediate from my bank. On the 18th of Feb, received email my payment cleared. It is now the 24th of March and still nothing. Status on website says "Processing". Rip Off alert!

I love their bars and order every month but have gotten progressively slower and now playing games answering emails with concerning reasons, I’m a landlord so I know the games people play when they are broke. My last order was 21 days ago and still shows payment pending however my ach debit cleared my bank the following day. I received an old order today which took just over 6 weeks from payment. With another mint defaulting on orders I’m definitely concerned...

I ordered two USA gold coins at the end of January 2021. My payment cleared on February 1st. I was sent an email acknowledging my order that day. The site said that the items were "available to order" and a banner at the top of the site said there were 10 day delays. 3 weeks later I reached out to Scottsdale using their contact form for an update and they said due to demand most orders were shipping in 3-5 weeks after payment clears. I was not super happy about that but figured no big deal I can wait 5 weeks. Today is March 17th and my order still has not shipped. I emailed Scottsdale last week with no response. On their site the banner that previously said 10 days behind now says 4-6 weeks. They keep extending the delays. At this point Im going to wait a few more days for Scottsdale to respond and then if their response is not reasonable I plan on reaching out to Visa to initiate a chargeback for the full amount because when I ordered the ETA was not more than 6 weeks. The service and speed from Scottsdale is disapointing. In the meantime I purchased similar items through another online metals dealer and my order from a competitor has already arrived in perfect condition. The folks at Scottsdale are way over their heads if they cannot ship 2 USA made coins in over 6 weeks time. I was really hoping for better service and communication. I have my order confirmation and copies of my sent emails to Scottsdale in addition to records showing another complany shipped much faster if Trustpilot needs any proof that this review is genuine. I have verified the domain so Im 100% positive Im reviewing the correct company. I did go to Scottsdale's facebook page and gab page and many reviews were similar to mine. Its interesting to see some folks post that they recieved their goods in 2-3 weeks here when tons of folks have not. I guess they are lucky or something... Anyway, I'm sure the folks at Scottsdale are good people and their products are great but if you want to recieve products in under 6 weeks I would buy elsewhere.

The service at Scottsdale has deteriorated considerably. We all know there is a "shortage" however, I placed an order on "in-stock"items over a month ago and still have not received them. I placed a few more orders with other bullion dealers the same day or even 2-3 days later and I have received all those items within the past 2 weeks. I will be hard pressed to do any more business with Scottsdale especially at the current premiums which btw Scottsdale is higher than most.

The wait times are long yes, especially with the rush on silver but the products (I got 10 oz stackers) are so beyond beautiful. The reviews are due to impatience and having zero empathy for a private mint getting overrun with hundreds of percent increase in sales the last few months. They could work on expanding customer service for the time, yeah, but Just breath people the product is worth it.

It took 12 days for the USPS to move my kilo silver stackers from Arizona to Indiana. Fortunately the packaging was more than adequate to survive it’s extended stay with the Postal Service. And the stackers are beautiful. Scottsdale Mint will remain might go to source for silver.