The entire experience, from the second that I placed my order over the phone, until the second that I received and put on my official New York Yankees dugout jacket, was perfect! I highly recommend this store!

Clear instructions and immediate feedback and responses. I made an on-line purchase and the process went smoothly. Also, the ability to layaway and purchase expensive merchandise means that I will be a repeat customer. Sometimes you need to pay overtime for the things you want. Appreciative and Grateful!!

I tried to order a New York Parks hat from a listed item that had no warning that I needed to have a proper Parks Employee ID badge and they rejected my purchase because I "failed to provide DSNY ID". They need to adjust their UI on every Parks item that requires an employee ID so this doesn't happen in the future. They sell similar hats at the Central Park Zoo so I'll be going to the physical store location in the Armory for my needs.

USA Made , great quality warm quilted jacket

Franks has Great Service, Great Products, and Fast Shipping Thank You

Excellent service and quality. Highly recommend.

Convenient great staff

great seller and superb customer service

Seriously excellent customer service. I made a relatively big ticket purchase and I can say this is the first time I don’t have post-purchase anxiety. Highly recommend.