Verified
AbsolutelyAMAZING amazing flowers and great…
Absolutely amazing flowers and great service that reaches far beyond my expectations. I can’t rate it high enough as there’s only 5stars available.HIGHLY RECOMMEND THEM
Verified
Extraordinarily absent customer service
I ordered some flowers on the 20th April for our office secretary to arrive on 27th April. I then realised she is out that week, so emailed on the 21st to request delivery on the 4th May. I received no written response, but another order confirmation with the delivery date still saying 27th. I emailed back flagging this, and received another unchanged order confirmation. I received an email requesting me to rate my satisfaction with the customer service - I indicated I was unsatisfied as the query was not addressed. I emailed again flagging the issue, and just received another unchanged order confirmation. I emailed another time asking for a call on my phone number. Same reaction. I then called the UK help line twice on 22nd April and the US help line once, both went immediately to a message saying "no support agents are available to assist you". I left my name and number and did not receive any response. I emailed all available email addresses the company has (including its press, business, events and contact emails) highlighting the issues and attaching the correspondence on 22nd April in addition. Now on the 25th, having called the help line one more time, I find there are still no support agents available, so there does not appear to be anyone actually working at Flowerbx to address queries or issues at all. Having used Flowerbx once before (but not needing their help to amend an order) to my satisfaction, I am astounded by the lack of coverage here. No matter what the quality of the flowers, I cannot recommend a business that does not appear to have any regard to helping its customers with orders. I have requested cancellation an alternative rearrangement mechanism though all I would really like is a response.
Verified
Best Flowers ever
I have purchased flowers from Flowervx several times and haven't been disappointed. I've recommended Flowerbx to friends who haven't been disappointed either. This is the place for beautiful flowers and outstanding service.
Verified
THE best flower company, whatever the occasion
I’ve used FLOWERBX for both Valentines and Mother’s Day and it’s THE best flower company. No competition.
Verified
Simply beautiful
Simply beautiful! I haven't just bought a bouquet of flowers but a work of art. The quality of the roses is like nothing I have seen before, they arrived 5 days ago and still look stunning! I came across FLOWERBX when looking for sustainably sourced roses and it's safe to say these guys know what they're doing. I would 100% buy again and would 100% recommend to anyone looking to level up their flower game - unreal!
Verified
Amazing
Amazing! Great service and lovely flowers 😍
Verified
Great value
I bought some flowers for my friend's birthday, and not only was she sooo happy with the bouquet but I was super pleased I they got there on time! I can't rate them high enough- will definitely use them for more presents!
Verified
Flowers for anniversary
Bought some flowers for my wife. Had heard good things from friends. And everything was perfect. Happy all round.
Verified
A great service
A great service. Couldnt ask for more! Flowers beautiful for a special celebration Thank you and will be back.
Verified
Great experience
Wonderful flowers and great customer service! Will definitely order again!!