Had used The Groom Room once before, had absolutely no problems, we picked our puppy up and he seemed so happy. So we booked our 4 month puppy in for his second puppy groom. After 50 minutes was rang and told they’d been unable to complete his puppy groom because he wasn’t cooperating with them. He’s a 4 month old puppy who was booked in for a puppy groom, of course he’s going to be a bit giddy it’s all new experiences and learning for him. The shop was due to close at 5pm he was the last appointment of the day so in my opinion I felt like they couldn’t be bothered with him. We were made to feel like we’d done something terribly wrong by the staff there. We were also told not to go back again.. And the best of all they still charged us for the puppy groom even though all they did was wash him! Our poor puppy was shaking when we collected him and could see how distressed he was! Terrible service. This was at the Wakefield branch.

Toby is a blessing in disguise as he goes above + beyond to take care of our furry kids! My Angel Cartwright love's Toby+Toby is amazing with my VERY nervous little baby dog Angel ! Thank you so much Toby. You are the best, Pet's at Home Groomer is so professional. So friendly! Go above + beyond for our furry children!!!!!

We have used the Groom room in Salford for Many years and the be fair without a problem, our dog is not as mobile and her nails get long quickly, we have been told on many occasions that nail clipping is a walk in service and it even states on the voice message no appointment is needed, today was the 3 rd time we have walked in to be declined AGAIN, in my opinion nail clipping is not a walk in service and shouldn’t be stated as such. Additionally the prices have gone extremely expensive, and I have sourced an alternative groomer

I have been taking my Jack russell to scunthorpe groom room for three years to have its claws cut roughly about once a month. The girl that holds the dog is really good with the dog and he trusts her. The charge was £10. On my last appointment I was informed the price would be going up to £20 because it takes two people to do the job one to hold the dog one to clip.I can't believe the price increase it only takes a few minutes to do.I will not be using there services again.

Paid nearly £65 for my working cocker to have a groom. His tail hasn’t been touched, his groin is twice as long as the rest of him and his back and shoulders are a mix of short with fluffy patches. Definitely not worth the money!

Customer service non existent. Been using groom room for last 3 years, but over the last few months the service has been one of the worst I have ever experienced. 1st Appointment said, when turned up. They had double booked and couldn’t fit us in. 2nd appointment they were over running and would not be able to do it. 3rd time stated even though we have it on a appointment card they wrote that it wasn’t booked in. Absolutely shocking service from groom from horwich in Bolton, new staff don’t really care and will certainly be moving my business elsewhere.

Asked for dogs paws to be done and in between the pads. It’s seems they are not capable of doing that. Didn’t want anything special done just a straight shave. I found the ears not done properly and on a spaniel that’s important lots of long hair left and even a mat still there.

The manager Libby at Wokingham has a bad attitude and very rude, doesn’t care about the welfare of your dog, she gives the place a bad name as Shona is brilliant and lovely, she works so hard but loses customers because of the manager. I won’t be returning.

Been a customer for 5 years and the staffing situation seems to be getting really bad. Made my booking in November for a January groom in Eastleigh which got cancelled as the groomer left. Then booked an appointment in Hedge End for Feb 8th that got cancelled on the day as the groomer was sick. I've been told I'm in the back of the queue now with appointments available in March. Again, I had an appointment booked in November 2024 and on February 9th I now am unable to get a booking until March through no fault of my own! Terrible service and a massive decline. I feel sorry for the staff as they have all been lovely over the years

Took our Basset in today,he has been twice before,no problem,last groom he had was wonderful and the lady lovely,today we where rang after dropping him off,we can't groom him he is too big,and we have no male staff to lift him,why let us come in drop him off?then ring..........