First time we took our puppy there for grooming. The groomer was wonderful and my puppy came happy first time. Grooming lady was really friendly but the lady at the reception was not friendly at all. Me and my husband went to reception and she didn't even look at us or said anything. She behaved like we're invisible.1 star less for receptionist sorry.

Lovely ladies. Zeus loved it there he wasn't bothered about me leaving him there at all. Book in again for full groom 9th August

The Groom room in Uxbridge cut a hole in by dogs neck! They didn’t have the cover on the clippers and sliced into his neck. Their internal vets Vets4pets had a non clinical person look at photos and declared that an open neck wound wasn’t serious enough to be considered urgent and we had to go the next day. When we arrived the vet, a lovely man Dr Elijah in Ruislip said it was serious enough and we should have come the day before… he wasn’t happy that it was his team who advised otherwise. The wound was glued originally but it reopened less than 24 hours later and he needed internal and external stitches. I have many photos and the pets at home central customer service team have offered a gift basket as compensation…. They also stopped replying to my emails 3 days ago. Vile company, vile treatment and my poor pooch has this horrible injury and permanent scarring!

Groomer’s were excellent- polite friendly and professional. Our dog is a rescue dog and we were not sure how she would react to being groomed but they did a great job and our dog seemed very calm and happy when we collected her

Both of the women was so friendly and accomadating, and Beau left so fluffy and looked amazing

Super efficient service, she knows her client doggies so well

Gina is amazing with our Pomeranian puppy and is always friendly and welcoming with us. His grooms always look amazing and he is never stressed afterwards. Would highly recommend the groom room to anyone looking for a groomer for their pooch.

The service was good the dogs were groomed well and seemed happy. I found it a bit more expensive and was charged a late fee for being 15 mins late to pick up the dogs.which I was not told about. I have made another appointment but will definitely not be late to pick the up the next time.

Excellent service my dog went in for full groom and very pleased on picking her up

The loveliest of staff. Look after our nervous rescue dog beautifully.