Crate hire offered an efficient service and their customer service team were excellent. I would highly recommend this company.

All the people I had contact with were well informed, capable and cheerful. I ordered (months ago), collected (Friday) and returned (Tuesday) approximately 100 crates. The bulk were returned in one delivery early in the morning of the planned return date. Those that had been short when the initial return was made were returned a few days later at end of day. Both drop offs went with out a hitch. No waiting around. Every part of my interaction was made easier by their staff, even those who English was not their first language. The warehouse staff went out of their way to be helpful, they were expecting me when I arrived to collect and I lost no time loading on a day when I was very busy a huge bonus. The switchboard staff were plesent and informed and either got me to the right person or passed messages onto the customer service team got back to me when he was off the phone. I was not surprised that a company the is so good were busy. Ours was not a huge order but still time and care was taken at every stage. I would not hesitate to recommend Crate-Hire UK to anyone.

We used Crate Hire UK to move homes. They delivered 50 crates and everything was perfect. Crates were delivered punctually and wheeled right into the house. The crates are sturdy, quite large and stack well. This stacking is quite important. One thing we learned from this is that EVERYTHING should go into crates. Once its in a crate, things are easier to move, and easy to stack, which means better utilization in a transportation vehicle. Pickup was punctual and without any problems. 5/5 would totally use again!

Went out of their way to ensure my apartment move ultimately went smoothly. One the best customer service experiences I've had after an initial hiccup.

Moving house and trying to be sustainable so went for crate hire instead of cardboard boxes Ordered hire package 2 (20 crates and heavy duty sack barrow) to move house. Day before move they delivered 10 crates only, when questioned the delivery driver said that's all they had. Called up the booking and got a call back a few hours later, they delivered 10 more crates and a piece of wood with wheels that was pretty much completely useless. My wife called to ask about the heavy duty sack barrow, told again we would get a call back which never happened at all so we struggled on without. Whilst packing, found that one of the crates was completely covered in wood chips and white spirit or similar substance so was un-useable. Called the company for pick up as we had finished early. Agreed to to keep original pick up date as they were busy but couldn't make a certain 2hr window, they said not to worry, would avoid that and call 30mins before they came anyway. No call happened, they just arrived, luckily I was still home. When the pick up happened, they actually had a heavy duty sack barrow and moved all our crates from the useless bit of wood with wheels to their sack barrow immediately. We won't be using this company again. Seems that they outsourced to pluscrates.com for our hire too from all of the invoices which probably explains the terrible communication. Such a shame to struggle when you're trying to be more responsible and move with less waste. Oh also be aware that the £45hire does not include £56 delivery /pick up charge.

Excellent delivery pick up and customer services.

Fantastic service and friendly members of staff , I was under deep stress due to family bereavement but from everyone at Crate Hire UK 100% help....many thanks !!

What a fantastic company. We were moving house and thought we'd give these guys a try. They were excellent from beginning to end and did exactly what they said they would. Crates were delivered and collected bang on time despite us pushing the collection back a day. Everyone was really polite and friendly, an absolute pleasure to deal with. Would highly recommend!

Uncomplicated process, accurate delivery and collection, lovely people!

Efficient service, great communication, highly recommended