Just used crate hire for the second time. I'm so impressed with their customer service all the way through. We hired crates to assist my 83 year old mother's house move and these were delivered promptly. However, after being overwhelmed by the thought of packing 4000 books, she decided instead to get in professional packers and movers, and so we had to send the crates back 3 weeks earlier than originally planned! Return of the crates was easy, and the refund on unused time very prompt. Mother commented that the person who delivered the crates was very polite and helpful.

Great service, very punctual with both delivery and uplift. Would definitely recommend.

Great service and a responsive customer service team who were able to make amendments to our order at the last minute. Only criticism was that the crates we received were not very clean and required a wipe down before use.

Unbelievable amount of plastic wrapping - full review on Google review.

second time i have used Crate Hire UK. This time had an issue with crates not being scanned back in so was charged a second time, but Ben was really helpful and quickly credited me (before confirming return of crates) and then later confirmed receipt at depot. Excellent value for money and very customer-centric service. Very impressed.

Apologies for the late review. I completed and exchanged house on the last day of the stamp duty relief. Having moved before, I was used to the cardboard box arrangement, but I didn't want the hassle of having to recycle the boxes when done with them. I then thought about how my work did an office move and wanted to use crates in the same way. So I did my research and got a number of prices, and Crate Hire came out top. Thankfully, the Crate Hire depot wasn't too far from me and i was able to pick up the crates. Having done my move, I was in a dilemma as to extending the crates for an extra week. This was not a problem for Crate Hire to arrange, and done with great ease. Brilliant! It turned out that I actually didn't need to extend it for another week. This again was not a problem for Crate Hire. Just bring the crates back and we'll automatically refund you once the crates have been logged back in. Again, more brilliant news. Crates duly returned and refund applied. I can’t thank the staff of the Carey Way depot in Wembley enough. First time I have hired crates and will definitely be hiring again, as well as recommending Crate Hire UK. Thank you for easing one less of my moving issues.

I've been using this company for the past couple of years now when completing refurbs within schools in the North West. Deliveries and collection of crates always goes without any problems. Happy to recommend this company to anyone working on commercial projects!

Amazing service. On time, polite, helpful. Alex was brilliant.

We used it twice to move the furniture from our offices. Both times they tried to say a large box was missing and they charged us for it... when we did in fact return all the boxes. This was outrageous.

fantastic service. I have moved over 15 in times in the last 10 years and cannot believe have only just found out about the crates. what a fantastic way to organise the move and not be left with boxes and boxes of cardboard to rip through to recycle. I had originally booked to self collect and return but run into some trouble the day before delivery and the company organised for someone to pick them up for a small fee which was a massive relief. I would honestly use them again at a heartbeat and recommend them to anyone who is moving home. the options of sizes are endless. ps always go for more boxes than you 'think' you need...because you'll definitely need them lol