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N. Kaye

02 September 2024, 02:17

  • GB

Experts in customer care

I cannot rate the level of customer care I received from Ruby high enough. Easy to reach out to and professionally courteous throughout. None of the usual “please send the product back to us” or “I have passed this on to our product design team” just straight forward good customer service which gives me a 100% confidence to buy from Hunza G in the future. Thank you ❤️

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Jolien

01 September 2024, 19:47

  • GR

A very good service they will help you…

A very good service they will help you with everything

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Louise Reynolds

31 August 2024, 16:38

  • GB

I've been lucky enough to purchase 2…

I've been lucky enough to purchase 2 lovely Hunza G bikinis, unfortunately one of them became faulty whilst away on holiday. I contacted the customer care team and witching 24hours they said a replacement was being sent out to me. Very impressed with the customer care team and so pleased I'll be able to take my gorgeous bikini on my next trip

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Charlotte Levett

30 August 2024, 15:33

  • GB

10/10 customer service from Labeekah

10/10 customer service from Labeekah. Issue was resolved instantly. Hunza G truly care about their customers and it shows through their customer service team :)

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Wendy

29 August 2024, 17:45

  • NL

Excellent Customer Care Team

Excellent Customer Care Team, I was on My holiday. I have wear the swimsuit for only four times. After i rinsed the swimsuit with water i lay the swimsuit in site out on the drying rack then i saw the hole. On the outside you don’t see it. There are no loose treads byeond the hole. It looks like a weaving mistake. I have hold my self to the care instructions standing on the website of Hunza G. I am so happy with the swimsuit and i am so careful with it. I send a e-mail to Hunza with my complaint of the swimsuit and the Customer Care Team of Hunza was verry helpful. They gave me a verry good solution. Thank you for your help en service Team Hunza! I am verry satisfying for the solution.

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Kinga R

28 August 2024, 07:09

  • US

Verified

I would highly recommend Hunza G for…

I would highly recommend Hunza G for their excellent customer care. After purchasing two swimsuits from another store and receiving no help with a damaged suit, I reached out to the Hunza G support team, and they replaced it for me. What truly stands out, though, is the fantastic customer service. The team was prompt, helpful, and made me feel valued as a customer. They went above and beyond to ensure I was satisfied.

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Ruby Chaytow

27 August 2024, 21:57

  • ES

My experience with the Hunza G customer…

My experience with the Hunza G customer service team was incredible. They went over and above with ensuring my issue was taken care of. The email replies were extremely quick and very helpful, in which they kindly offered to replace a purchase that I made. I will definitely be making another Hunza purchase!

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Ricarda Siebert-Klipfel

27 August 2024, 02:11

  • CW

Best aftercare

The best bikini’s and the best aftercare ever! Hunza G customercare takes your issues serious, answers fast and makes sure you will stay a happy customer!

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Emma

25 August 2024, 23:44

  • ES

Excellent customer care experience with hunza g

I recently had to contact the hunza g customer care team because after only a few wears a small hole appeared. Even though it was a Sunday I got a reply within minutes and after sending a few photos I was offered a replacement Nadine bikini. I am so so impressed with the customer care I received and highly recommended getting in touch with them if you have any concerns and are within the 12 month warranty, I believe they want the best experience for thier customers!

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Sara Gardner

25 August 2024, 23:33

  • GB

Excellent customer service regarding faulty swimwear

Had to contact Hunza G about swimwear that was overstretched through no fault of my own. Very simple and responsive customer service from Ruby- huge thank you! A replacement was issued without hassle as my original swimwear was less than a year old.