The final product and fence look great. However, the experience and service were sub-par. The scheduling guy never called to schedule a crew to come. After weeks past when I was told they would be onsite I called to get an update and left a message. Scheduling guy didn't call me back, just sent out a crew the next day without telling me they were coming. Only problem was I hadn't torn down the old fence yet since I had no idea on when the crew would be coming. So the crew went home unable to complete their work. I took down the fence that night and then the crew came back to complete the job. The crew that came left a mess including the trash from their lunch all over my yard. I would not recommend using Split Rail Fence and plan on using another company to complete the rest of my fence.

Our experience with Split Rail Fence was difficult. After the install of the back fence, our lawn was left with numerous places where the grass was removed due to their equipment, even though there was ample access to the area from the open space behind our property. Edging was uprooted and thrown on top of our flower beds. Flagstones and a brick edging were broken. My biggest problem was that I could not get a detailed quote or bill so I am not entirely sure what I paid for. The price was high, in my opinion but I was limited because of our HOA.

poor communication, keep telling us they would be there and didn't show up

The crew that did the work was very professional and did an excellent job. Other than a sprinkler head that was broken during the teardown, there were no issues. Scheduling however was a pain, with the office not knowing what the crews were up to. In then end, I actually had to take care to ensure my final inspections were done as they forgot to it.

I worked with Leo Romero to have a dog run put in at our new house. His attention to detail was lacking (had to explain the height of the fence we wanted multiple times, had to repeat multiple times that we didn't want a giant gate but rather two separate smaller gates, and had to request an electronic copy of the bill/contract three times!). Upon finally agreeing and paying for our fence to be put in, an install time was determined and confirmed. The date was crucial to us since we were moving with two very large Siberian huskies that we didn't want destroying our beautiful new backyard. I verified and confirmed with Leo TWICE that the dog run would be fully installed, functional, and ready for use by the date he provided me with, which would be the day before we were to officially vacate our previous house that we had sold. The gentlemen showed up at our new house on the date we were given by Leo and they were there simply to pour the concrete for the main posts and we were told that the following WEEK we would have the remainder of the fence installed. When I spoke to Leo again, he said that he didn't think about that part of the process. So there we were with two huskies that were dying to destroy our new and pristine backyard with no functional dog run...luckily, Autumn at the front desk worked tirelessly to schedule another group of her men to show up to the house the next day to finish the installation. The only reason that I rate Split Rail with a 3 and not anything higher is because working with Leo shouldn't have been that difficult. As a sales consultant he should have been better versed in the ENTIRE process that it takes to get to a functional fence, as well as more astute and careful with detail given that he is setting up the purchase of the fence...the beginning of the entire fence process.

Fast, reliable, and fixed every issue we had!!!

Gap between boards on fence too far apart. The old cements posts were not removed good enough and when they put the new fence on it was not even on the bottom.

I wouldn't hesitate to recommend Split Rail to others. The company's representatives did what they said they would do, when they said it would be done and in the manner I requested. Great Job!

The crews that worked onmy fence were very good and put in a solid sturdy fence. They were friendly and answered all questions. The one thing they should improve on is cleanning up all the nails ect. on the ground and attention to detail. (i.e. replacing chewed up boards with good ones especially in places that are highly visible like gates. When I called to tell them about this problem they did come out and change the boards.

Seemed like our $7K project was not big enough to be concerned about. Horrible communication of when it would be completed, and changed several times because they showed up with the wrong product and the gate was not constructed in the right size. At times, never even called to let me know when they were coming, they just showed up. Never have gotten some of the post caps that I paid for -- they didn't have the right ones stocked and never followed up.