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customer

18 February 2025, 13:16

  • EC

No sé si estoy equivocada, ayuda!

No sé si estoy equivocada, pero el frasco que yo tengo se le corre la pintura de las letras y es muy sencilla la etiqueta, estoy pensando que mi vitamina de puritans pride es falsa. O es así mismo?. El frasco muy sencillo. Y he comprado con otros frascos de lo mismo en otras tiendas y vienen detalles diferentes escrito.

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Mark Abargos

18 December 2024, 09:29

  • PH

Missing items and no resolution

Missing items and no resolution. I messaged their support and as well as Lazada Philippines support and all are useless!

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Lisa B

30 November 2024, 08:38

  • US

Terrible customer service

Don’t buy from them! I used to have no problems with this company, but like the other reviewers are saying, something has changed. On my last order I was shorted one item on a buy one get two offer. They said they would replace the missing bottle but never did. I went ahead and placed one more order a week ago and I still haven’t received a shipping notice. I hope it eventually ships, but that was my last order with Puritan’s Pride.

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Alisha Votipka

29 October 2024, 04:19

  • US

Unreputable, scammers about

I purchased a colon cleansing tea from Puritans Pride. It was on back order I didn't think much of it and when I finally received my tea, I was deathly ill. I didn't know what was going on, I didn't know it was the tea and 6 months later I got a letter stating the product was contaminated with e-coli poison. I almost died from it. I had test after test to see what was wrong before I got that letter. These people are very sneaky and they shouldn't be in business and shouldn't be allowed to hurt anyone ever again. They didn't ever take accountability for their actions or try to make anything right and for the last 15 years I have suffered from health conditions from my immune system being compromised. Shame on you and know that you won't and didn't get away with anything God sees everything and your time will come. I do not recommend Puritans Pride or any of their products. I hope this review can help someone out there from suffering the way I have.

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PLouiseandPolly

27 October 2024, 06:08

  • US

Great Product, Poor Management

I don't know what happened to these guys. There products are good, but their website and customer service are terrible. Since the website doesn't work much of the time, customer service is the only option to order something and that is now outsourced to another country. After five "verification" questions, they don't understand my question anyway!

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Robert Bova

27 October 2024, 04:10

  • US

Lousy customer service

I ordered three different items from them. Expiration dates on two of them were 30 months from now. Expiration date on the third was only six months from now. Obviously old stock. When I tried to email them with my complaint I was referred to a chatbot that told me to give a credit card number on a form and I would be charged $5.00 by something called Just Answer Experts which would later be refunded and I would be connected to someone to answer my question. Really !!

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patricia kinder

20 October 2024, 07:19

  • US

Always out of stock!

In the past, this company was my "go-to" for vitamins and supplements. Recently it seems that the items I need are always out of stock. I have found a very good competitor with similar items at a fair price.

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Jo Ann

07 September 2024, 14:53

  • US

I changed the payment information for…

I changed the payment information for an auto-ship order scheduled for 9/5/2024. I updated the payment information, and it was confirmed and accepted so I placed the order, the funds were debited from my account but the order still hasn't shipped out. I received an email at 8 p.m. on the evening of September 5, asking me to check my payment, and billing & shipping information because the order could not be processed, there was nothing different on any of the payment information, billing, and shipping address. I called customer service and spoke to a representative, that spent 45 mins on the phone with me trying to figure out why my order did not get processed. She had me re-enter my new payment information, and still no change to the order. I spent 45 minutes with her on the phone trying to figure out the issue. I checked my order history at 2:48 a.m. and it still shows pending even though my billing & shipping information is all up to date. This is not the first time I've had issues with delay shipping even after my payment was debited. This is the last time I'm making any purchases through the PP website, I will purchase their items through Amazon even if I pay a little more. I am giving a one star because of the customer service rep spending 45 mins. trying to figure out the issue.

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Beverly Ridgley

17 July 2024, 23:54

  • US

Trying to change our address

This is the most disgusting thing in our 80's that we experienced!!!! We had to move to an independent living facility SO we had to change our mailing address. I tried ALL DAY yesterday to get that done, could not, treated as if I was a SCAM disgusting. For ALL the years we have been a customer, it's terrible, all the money we've spent buying all our drugs. disgusting. SO if your moving? Be sure you have ALL the info like an invoice #er? which we wouldn't have as all mail in email. which is deleted. and anything else you can think of as they WON"T believe you OR look at your account disgusting. So I've blocked them will find another place to get ALL our over the counter drugs and trust me they will be OUT of a lot of money !!!!!!!!!!!!!!!!

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bruce jacobsen

03 July 2024, 22:02

  • US

Terrible customer service

Terrible customer service! I will never buy from them again!!!!!!! Off shore support or as I term, non support!