Verified
Sales person - Excellent customer service
Sales person was excellent and was helpful.
Verified
Great Job by sales Rep Karen Girard to…
Great Job by sales Rep Karen Girard to make this transaction smooth and seamless. Well Done Girl!
Verified
I have gotten to know some of the staff…
I have gotten to know some of the staff at Tepperman's over the past 15 years or so. I typically deal with the same staff any time I shop there. They have always gone out of their way to take good care of me. I love their new online delivery system where you can see where you are in the queue of deliveries and you can in real time see where their truck is via GPs. The delivery guys did a great job of carrying in my new sectional and assembling it.
Verified
Terrible customer service
I was dealt with the absolute worst customer service. I had to get a couch that was special ordered back in November and waited 2-3 months and went to go pick it up and it wasn’t the correct couch. Had to wait around for close to an hour for them to take care of it. Then over a month later when they were going to deliver the right couch I didn’t get notified. My ex did, I called in teppermans to get take her off the calling list. Then the next day they call her again instead of me. Just horrible service overall. On top of that the payments I was making weren’t going through, which took a while to get it straightened out. I end up paying it all off. Then other problems happened. When I go to get a refund, I was told I didn’t pay it all off and they’ll refund $200 when I payed over $800. Then the manager had to come and find the problem. End up finally getting my my full refund. This whole ordeal makes me never want to go back to them.
Verified
The whole experience was fantastic!
The whole experience was fantastic.When we entered the store you did not feel pressured by sales people compared to other stores. Connie at the store was knowledgeable and went over and beyond to help us get the furniture I needed! I loved the financing that was available. The delivery was running a little late but the delivery guys were helpful and efficient. I highly recommend this store!
Verified
Great experience
Great experience. Justin was a great help!!! Loving my new furniture.
Verified
Great experience at the Store
Great experience at the Store. Very pleased that they were able to understand our needs and we got exactly what we were looking for. Amazing selection of products for any home. We also got great service when they delivered our 2 beds and mattress. I highly recommend Tepperman's to any looking to furnish or update their home.
Verified
Great experience
Great experience! Little to no wait for our couch. Jennifer was patient and extremely helpful, she always responded to our questions immediately.
Verified
The delivery team
The delivery team, installed my dryer base incorrectly. Ie brackets not installed correctly and now have to wait 5 days to have them return and correct the install.
Verified
Best Furnitures, Good Home Looking!
Good furnitures, love it. Make my home looks good!