Very friendly delivery people!!

Very professional

There were some issues with the delivery - two pieces of the furniture were damaged during the installation and i was not made aware of it - I found it after the fact by further looking it over I can be reached at 313-433-1452 - please call during the day around 9 or 10

just purchased a ge stove, our salesman jp was the same person we spoke with when we bought a dishwasher. he knew our needs, helped with questions, and in 15mins we were done. delivery was early, took care and moved our old stove outside. very professional and friendly. excellent experience with teppermans thus far, will return when its time for the fridge.

The delivery service was excellent. They forgot to leave pillows and came back as second time to drop them off.

For my last 2 purchases I would have given a much higher rating but this last purchase has been a terrible experience. I bought a bench seat that had to be ordered in from London and when it arrived the legs were all marked up and there was a cut on one of the arms. I had to take photos and send them to customer service andI was offered $30 off which didn't seem enough to me to keep a piece of furniture that was already damaged. Since I'm on my own and the seat and box was big and heavy I called to see if I could keep the seat portion that was fine and exchange the arms and legs but was told I had to exchange the whole thing. Another one was ordered from London and I exchanged the one I had. I had asked them to have this one checked before I picked it up which clearly wasn't done. Although not as bad as the 1st one, this one also had marks on the legs and actually looked like someone may have went over some of it with black marker. I don't know if that was the case or if it was the colour of the wood in that area for some reason. Again I called and saw online that the seat was on sale but was not offered any discount this time. This time I was told I could bring just the arm/leg pieces and exchange them. I brought back the arms/legs to exchange and had asked them to check the new set over again (which again didn't seem to be done). The man that brought them out to my car checked them over with me in the freezing cold. There are still marks on the legs but no cuts and the marks are much less than the 1st 2 sets. If I didn't really like the piece so much I would have returned it after the 1st exchange and just not paid for it but because I really like it I pushed through in hopes that I would finally have a piece that was in decent shape. The people on the phone were helpful and tried to do what they can to make things right but it seems what they promised wasn't consistent each time or others didn't follow through with it. It's been a very disappointing and time consuming experience.

The screws broke for the frame I had to use my own.

great experience

Excellent customer service. All the employees are very attentive and strive too give the best customer experience. The establishment frequently has great saving deals so it hard too past up the bargains. Overall it is a great place too shop.

Excellent Service! Everything was delivered fast and on time. I was quite impressed with the service level offered. Would definitely recommend Tepperman's.