I BOUGH A CHAISE LOUNGER & KITCHEN TABLE THE CHAISE DIDN'T FIT EVEN KNOW I WAS TOLD IT WOULD I'VE BEEN CALLING SINCE SAT TO MAKE SURE THEY HAVE CREDIT MY ACCOUNT I'VE TALKED TO 3 PEOPLE SO FAR TODAY ONLY TO HEAR SOMEONE ELSE WILL CALL ME BACK I ALSO HAVE TO PAY FOR DELIVERY AGAIN IF I ORDER SOMETHING ELSE BECAUSE I WAS TOLD THE CHAISE WOULD FIT IN THE ROOM YOU THINK THEY WOULD COVER THE $75.00 BECAUSE IT'S THEIR FAULT FOR SAYING IT WOULD FIT HELLO BRICK ACROSS THE STREET GOODBYE TEPPERMANS YOU CLEARLY DON'T WANT OR NEED NEW BUSINESS

TERRIBLE SERVICE, NEVER SHOPPING AT THIS OUTFIT AGAIN. TEPPERMANS USES A THIRD PARTY WARRANTY / SERVICE GROUP TO FIX THEIR PRODUCT ISSUES...TOO BAD THIS WAS AN AWFUL DECISION, MUST BE COSTING THEM MAJOR $$$ IN CLAIM ISSUES YEAR AFTER YEAR. LOL...THIS WEBSITE IS FULL OF PISSED OFF CUSTOMERS JUST LIKE ME. WHAT A JOKE.

Unbelievable....Tepperman's just lost a $1000. sale because they refused to do a price match of $50 I guess Tepperman's really is not in the business of doing business. Thanks

Had a new washer and dryer set delivered by Tepperman's June 2019. During the delivery Tepperman's spilt water all over my floor and didn't tell me, the dryer they delivered was non functional and I had to bring it back to the store myself in exchange for another unit. The washing machine was dented which they did give me a small credit for. When the Teppermans employee was doing the delivery they gouged my flooring. Teppermans sent an employee out a few days after the deliver who put some liquid on my floor to hide the damage, this failed. I was told they would look into what they can do. Since then Tepperman's has done nothing with respect to the damage to my flooring. I had to get my own contractor out give a quote on the damage this was provided to Teppermans almost a year ago and they have yet to do anything. I have been forced to start a small claims action against Teppermans for the damage they did to my home. I have dealt with Tepperman's for years, including buying nearly all the furniture in my house 4 years ago. After how they have treated a loyal customer when they caused and admitted to causing the damage to my home I would never let them near my home again.

Very bad customer service. We supposed to have delivery around 12 pm and no one showed up till end of the day. I called the delivery department and agent was so rude.

Purchased a GE range from Tepperman’s on Thursday September 10, 2020. Delivery was arranged for Saturday, September 12. To be delivered from 12:30 to 2:30 PM. On Saturday the stove had not arrived by 3:15 PM and my wife, called Tepperman’s. They said delivery would be that day. By 5:45 there was no delivery and my wife called Tepperman’s a second time to inquire if the stove would come that day. The Tepperman’s representative said that it was coming from London and would be at the house by 6:20 PM. At 6:20 a large truck stopped in front of the house with Carr Delivery Service painted on the side. Two men got out. One man came to the door and I said, “You’re here. Bring it in”. He was immediately confrontational replying, “What does that mean!”. I explained that I was ready to receive the new stove but he continued with an aggressive attitude and questioning every word that I spoke. His obnoxious demeanor grew quite threatening. I tried calming him but he rejected it. Finally, being quite uncomfortable, I stated that I did not want him on my property. He did not leave. I said that I would call the police if he continued on my property. He said, “Go ahead!”. I called LaSalle Police for assistance. Then he did go to the road. I was concerned about this man and unsure what he might do. On the road he cursed me out a number of times. I saw another deliveryman on the back of the truck and called him to the porch. His name is Exxxx. I asked him the other man’s name, Sxxxx, he responded. I inquired if Sxxxx was having a bad day? Exxxx was evasive so I inquired further. Did Sxxxx get in an argument at the last delivery? Is Sxxxx excessively tired? I was searching for a reason for Sxxxx’s quarrelsome demeanor. Exxxx could supply no reasoning for this partners aggression. I asked if Exxxx could make the delivery himself and he said he would do it. He then proceeded to unload and bring the new stove to the porch. He went to the kitchen and removed the old unit to the driveway. Exxxx then picked up the new stove on his cart and brought it into the foyer. As the kitchen is on the second floor there are a number of stairs. Exxxx went up the stairs first and pulled the cart. I took the rear position and assisted with lifted the stove up each step. Delivery completed, Exxxx picked up the packing materials and loaded the old unit. Both my wife and myself thanked Exxxx and complimented him for a job well done under difficult circumstances. He did the job but also served to moderate a bad situation. When Sxxxx was cursing me from the road Exxxx asked him to go and sit in the truck. Just as the LaSalle Police arrived the delivery truck pulled away. The Police Constable, Wxxxx, asked me what was happening. I explained the entire situation. The Constable advised me to report the incident to Tepperman’s. I request that Tepperman’s take appropriate action to ensure that Sxxxx’s duties exclude him from interacting with the public in future. September 14, 2020 I called Tepperman’s Customer Care (should be named Tepperman’s Don’t Care) and asked to set up a meeting with the supervisor. The lady replied that she had to supply notes on the complaint and the supervisor would call me back. It is now September 21, late afternoon but I have no response. Bottom line, Don’t buy anything from Tepperman’s that you can’t pick up yourself!

Placed an order 4 months ago. They said will take a month to delivery my sofa. After almost a month they call and said sorry we need 2 months more final September we deliver your order. Today they call sorry but we delivery your order MAYBE half of october! What the hell is this! I paid with my credit card, basically in cash full payment and I am waiting 3 months now 4 months for a sofa. They are working with my money until I am paying interest in my credith card and the only answer is sorry? i dont want a refund, I will loss money , all the interest payment in my credit card plus my time waiting. Then I have to accept delivery for next month. This is totally absurd!. The product is good but the customer service is a shame. They should offer some restitution maybe a discount or something for all my time waiting. I am paying interest and they are working with my money.

Tepperman's Home furnishings show room is exquisite. I enjoy the large quantity of high quality furnishings. I have purchased many of my furniture piece's, and appliance's from Tepperman's and have always been extremely pleased with the quality of every product. The staff are always ready to help, and are very pleasant. I highly recommend Tepperman's.

I had bought a fridge I work hard for my money and I wanted to buy what I really wanted so I splurged and I never do. I never buy new either and somehow I understand why. After receiving a call that my delivery was there I said I will be there in less than five and the delivery guys left costing me 50.00 that’s just for staters thanks teppermans !!! After arranging to pickup fridge I get it home and it has to be taken apart to get into my house while doing so I notice there is two totally different colour grey paints down the side of my fridge and it was by far done neatly. I take note and take pics as I’m off to work and I work on an island that allows me no leeway for lateness. My job requires a lot of work and long days weeks away from home. After returning home I contact them to rectify this issue and my decision is I wanted new fridge or ordered new fridge I should get a new fridge. Agent from teppermans calls I’m in the middle of taking care of my home/work life and it’s jack timing on her behalf so I say okay okay to what she was offering. When my day slowed down and I spoke this over with family they reassured me that I wasn’t in the wrong for wanting more than $200 dollars returned I wanted the new fridge I ordered so I contacted teppermans. They were rude telling me no I accepted the $200 no I didn’t of I had accepted the $200 than I would have had it in my hands that didn’t happen. And if I had agreed so what after I thought it threw I no longer did agree at 3500 dollar fridge let’s keep in mind also so 200 off want anything. Bottom lines is I wanted a new fridge I should have got one. Don’t deal with teppermans there customer service is awful and they don’t show any respect to there customers after the conversations I had with them. My time is valuable don’t have it to waste on people that wanna send used items portraying them to be new and than don’t correct the situation. Just an awful experience

I am a senior citizen who purchased a thru the wall air conditioner and paid extra for installation. I would think that means 1. Take it put of the box 2. Put it into sleeve 3. Fill in gaps with foam provided 4. Put on frame also provided 5. Plug in to make sure it works...reasonable? I thought so. Well here's what happened. #1, #2 done and#3 but didn't see if it worked. Now the two gentlemen were very nice and polite. So then I had to pay yet again to have someone come in and do a proper job. I do believe I should be reimbursed for the delivery and installation charges, don't you?