Had a previous posting with regards to premature fabric wear. Barb at customer service stepped up and was on top of the matter within days. Barb was very open and willing to do the right thing. We are satisfied that we all arrived at an agreement that benefited everyone.

I bought a couch off of Teppermans in 2017 and I purchased the 5 year warranty because the salesman at that time told me everything was covered. So this week I found a stress tear in one of my cushions I have warranty no problem phone teppermans told me phone the warranty company they said no it is not covered phoned teppermans back they would not replace the cushion like I wanted. The only thing they would do is give me a deal on a new couch. What a scam new couch for one cushion. Never deal with this company again. Beware of warranty they sell you you could get a very big surprise like I did. Good bye Teppermans would never recommend your company to anyone.

We have been dealing with Tepperman's for many years now. We have been more than pleased with the quality of the products we have purchased over the years. Our salesman Justin Round was very helpful on several purchases and Bonita in the accounting department was great ! Yours truly, Cheryl and Derek Duckworth

Purchased items in July 2020 as of November no furniture. No phone call from the store. They lie and stall. We finally got furniture in January after a long back and forth, I selected other pieces got it delivered and I believe it’s used. Hair and fiber under the cushion a big bulge in the couch. It’s just sad how they do business. They are not trustworthy.

Time and time again the staff at Teppermans have been extremely helpful with meeting our needs. Even when we have had issues (changing our mind on products) the staff is quick to make it a seamless transaction. Couldn’t be happier with the service even during the current lockdown. - Kudos to Richard from the London Outlet

Furniture is cheap quality. Have a power recliner that cost 1000 and yr later the arm is ripping and it squeaks. The recliner couch does the same thing everytime you move in it creaks and squeaks. Never buying there again

We purchased a Solutions Layflat Lift chair with battery power backup on July 28, 2020. It was delivered on August 13. We put two new9V batteries in the power backup box. On September 23 our power went off when my husband was lying flat and the backup made some noises but failed to lift the chair. We phoned Tepperman’s who sent a technician out on October 6. The technician said the chair was fine and the problem had to do with the backup. He said he’d try to get a new one from the company and Tepperman’s would get back to us. A few days later we got a call from a central Customer Service who said they had contacted the company and nothing more could be done. After several more phone calls and another visit to the store when we talked to a manager from Kitchener-Waterloo, we got a call saying they would send out another identical chair on November 18 but if that did not work there was nothing more they could do. The second chair also made a few noises when power went out but did not raise the chair at all so it was returned to the warehouse unused. It seems that your company is selling these lift chairs that supposedly have power outage backup but this feature does not work. Your customers who would need a lift chair definitely would be dependent on the power outage backup. We look forward to hearing from you that you will send a technician to fit the chair with a power backup system that works.

I purchased a brand new TV three months ago... let alone the guy that brought it out too my van was running with it being on the cart...and now it's in the repair shop and they're taking it apart and replacing parts in it... now remember it's 3 months old brand new out a box and the plug is not going into it properly & screen is having problems & now they can't replace my tv they are taking it apart and replacing parts & now I've been waiting over 2 weeks now with no tv.... What's the point of extra warranty if the employees don't know what they're talking about 🤣 " You would get a new TV if anything happens" & If they're is a "manufacturer" problem they should replaced it with a new tv & sent this tv back to the company .. Not leave me go without a tv & have a brand new tv I got get taken apart... Any other store if I called and said this stuff was going on with the tv I would get the same tv new in a box exchanged ... Ridiculous ... & Still waiting on the tv parts to come in the mail and the place is up the street from me ........ Never would recommend this place ... Save yourself the headache

I purchased stackable LG washer and dryer. Installation service is really really bad and deserve minus. Installation person was very rude and was arguing lot. He was rushing and made us feel very tense. He didnt do his job properly. First of all he started arguing that you had to turn off water. Sales man didnt tell us that we have to turn off water. My husband came within 10 minutes from his work and he turned off water. He said due to liability reason I will not connect vent of the dryer into our wall. We said ok dont do this. He stacked unit, then my husband said you didnt clamp the vent to the dryer. He said you didnt tell me before. My husband said, do i have to tell you, its your job to do this. We paid installation fee and u are not doing this free .He was rushing saying i have 14 more deliveries and you are the 7th one. If we are late we will be in trouble. When they clamped vent to the dryer, it fell off in front of them within few seconds. It means didnt do it properly. When they were about to leave, we asked them if they turned on water. He said yes. But when next day we tested washer, machine didnt fill any wate because that person didnt turn on water. we were so stresed out because we had no way to reach hoses, water hoses were on the right sides of stacked machines. Then we pushed machines and turn on water. Now washer is working but for dryer i will try to find any person from kijiji to hook it up properly. Next time I will not take their installation service .Maybe they behave badly only with immigrants.

Good evening, i just need to share, we visited the ancaster location today, I can't express how happy we are with the service we received today. The salesmen are awesome, so friendly and helpful. Not pushy at all! They addressed all 3 of my children. We bought an entire bedroom set, mattress and fridge. The salesmen we dealt with went above and beyond to make our visit to teppermans a memorable one and we will most definitely be back in the future ❤