We received a first class service from Adrian and Will from Metro Rod (Mid Wales & Shropshire) that resulted in us staying dry at our home in Shrewsbury after suffering from flood damage for the previous two years. Having been let down by another pump installer, Will and Sol worked very hard and methodically to fit two pumps at our property. Once the floods arrived, Adrian came out at short notice to sort out an issue that was caused by ourselves which saved our skins!

We had an initial CCTV survey which showed cracks and displacements in certain areas which were repaired by Metro-Rod. The engineers conducted an after repair CCTV survey and when they sent us a copy of the survey we noted that there are other defects which were not on the original survey. We left 2 telephone messages for the boss to call back and discuss. We never received a call. This was unfortunate! However, on the whole, we were pleased with the different engineers who dealt with our work. They were all very polite, helpful and pleasant.

I had a problem rainwater soaking and penetrating my wall associated with the guttering/drainpipe. A metrorod operative turned up in a van spent less than an hour playing with a camera on a stick, told me there were no blockages, although there might be a leak, but he wasn't equiped to deal wth it For that I was billed £140! Then I employed a local plumber to fix the leak and he found a complete blockage of the drainpipe which had caused the overflow. I;ve given one star because I can't give none.

Blocked drain from kitchen sink cleared quickly and efficiently and the technician could not have been friendlier or more pleasant! Sink now free from gurgles!

Excellent and prompt service.

Called Metro Rod (Mid Wales) after a problem was noted with our septic tank - they were able to attend to empty and check it really quickly, and were flexible enough to empty the neighbours' tank while they were here. Very reasonable charge, clean and efficient, highly recommended and will use again.

Fantastic service. Quick reaction time. Strongly recommend this company.

Friendly and responsive

Wow! Totally excellent company!! Came out realised we had been let down badly by the firm who we employed to empty our septic tank, they had taken the water but left the sludge!! Metro rod came out and emptied it properly. They then came to work on our blocked pipes. The work they put in did the job but they also discovered that the pipes we thought were connected weren’t!!! The young lad (sorry I can’t remember his name) even put a camera down one pipe so that I could see what was going on! This firm is amazing, they came within an hour of being called, they sorted the problem ( it did take 3 visits not their fault but the fault of a firm that was supposed to have emptied our tank and didn’t) and they not only sorted our problem but gave me sensible honest advice!! This firm are reliable, very reasonably priced and honest!! We can’t thank them enough!!!!

Good service, knowledgeable and professional staff and reliable!