We traded in our car at this dealership and were looked after perfectly by Paul Lewton, who explained the whole process, kept us informed on progress and patiently showed us how the new car worked. I was dreading the whole process, but Paul made it all very smooth and easy. The dealership itself was welcoming, friendy and even offers very good coffee!

Enough said. Thank you from saving me buying a Volvo XC 40 Bought a replacement Audi Q3 for my wife instead.

Lipscomb at Canterbury , Always give excellent customer service very efficient helpful and friendly Adam wanstall , at the service desk I think that’s his name he has dark hair …..Has excellent customer service , he is always very efficient, helpful friendly and kind always …I would definitely recommend him …. Nothing is too much trouble for him Thank you Adam …. For today Kind regards Janet stock

Purchased a Volvo xc40 in September. After sale communication and support nonexistent. Subsequent valet showed up numerous scuffs and marks on the car. Disappointed.

Excellent customer service and experience from the Fiat / Abarth service team - Thank you.

Advertised mileage was materially incorrect. When I raised the point they said they could do discount but would continue to use the car as a demonstrator. Not trustworthy in my view. And this was the manager.....

Had my XC60 in for service today and rear brake pads changed. Was promised that all software/applications and maps would be updated, but when the car was returned to me not all maps were updated. Maybe a small thing but when you pay out over £600.00 you expect all things to be completed as promised.

I'm a bit disappointed about the service provided at this volvo service centre. I took my car for services and I told one of there customers service attender that esc light keeps coming off and on and the car do skids on a small waterlogged. On Thursday 03/10/2024 I received a call from Joshua telling me they have checked the car and it was discovered the the whole 4tyres are beyond legal limit that I need to change them as soon possible which I refused to do with them, I said okay I will sort that out and the service and esc done. To my surprise again he rang me around 16:28 telling that gear oil is so low that it has affected the gearbox. I said this is not what you told me earlier why are telling me this now. My tyres were totally changed to damaged tyres from there workshop. I did the mot with them on April 2024( the mileage on the was 48000) there now advisory or recommendation on any of the tyres than the oil leaking around the engine which is one of the reason I took the car back to them to fix the oil leakage they discovered back then. I will advise anyone not to leave their car with them unless you are going to.be looking at what they are doing. You will spend more than what you bargain for. They will reaped you off, I was trying to upload the pictures of the driverside tyre I took 2months ago but I couldn't do that here. I challenged them to have access to the CCTV in the service area not the edited clips after they have damaged the car further

Purchased a jeep compass just over a year or so ago from the Canterbury branch, which is now currently back up for sale with them (as of 26/09/24). There was never a handover and I was literally handed the keys, and told to go tax it myself at the post office, I then had to highlight it had literally no fuel in it. Throughout the brief ownership it took over a month to get the slice in the drivers seat from point of sale rectified. The wheel bearing failed in the first few days and they had to have this for a good few days just to sort this as apparently the new one was louder than before which never made sense to me. This was returned with black stains in the headlining and a deep chip in the drivers door which had to be rectified, a courtesy car was never offered and they had this for over a week. This was followed by numerous visits back due to intermittent steering clicking, serious gearbox droning and numerous ecu and alarm failures paired with the vehicle cutting out in the middle of the road. This Jeep was and likely still is riddled with faults which they failed to rectify. This was put back up for sale after only 7 days of them having it back following rejection. This was formally rejected through the finance company as it was deemed to have serious faults by a Dekra inspector - with the gearbox and steering. Lipscomb were never willing to work with me and I was more than fair, yet they continued to be dismissive. They were adamant it was all just a “Characteristic” which it certainly was not and I was told by Dekra if left the gearbox would only get worse. Lipscomb told me that they had discussed with Jeep tech engineers to review the issues however when I asked for the reference of this they backtracked on that statement. They said all along i should’ve just lived with it, All very well when it’s not your hard earned money or car your spending hours in each day. There was always a lack of response from sales and the director told me to basically try rejecting it and see where it goes, backfired to say the least…. Please never buy from them, you’ll only be disappointed and I’ve never heard anything positive from others - poor stock, poor prep standards, Poor customer service, and a sense of arrogance from management. The finance company also stated that Lipscomb were difficult and unwilling to cooperate, this took a financial ombudsman ruling to make Lipscomb cooperate.

Somehow managed to take 10 days to even process deposit refund all the while not answering emails or returning calls despite “taking great pride in delivering personal and outstanding service to all our customers“. Makes you wonder what they would be like if they weren’t so proud of taking someone’s money and then having to be chased to give it back. Unpleasant experience and stereotypical used car dealer behaviour.