Terrible attitude phoned up about a car for sale asked about changing the cambelt as due this year was told NO fair enough but not even offered a price for it to be done not interested at all good look selling with attitude like that your sales people need a lesson in customer service shocking

The pre-sale service was excellent, but from the moment I signed the agreement, the service dropped dramatically, and again even more after I collected my Volvo. I ordered a sunshade which has never been provided, despite reminding it to the sales person I dealt with, also my emails regarding other queries (headset) remained unanswered. The worst thing was that Volvo tried to pay less than what’s agreed for the car I traded in, and it took a letter to the MD and a prospect of contacting Financial Ombudsman to get my money back. The whole experience was very stressful and frustrating. I love my Volvo but would never use Lipscomb Canterbury again. Updated on 26 Feb I would have believed your story about blaming Volvo UK if it wasn’t for the numerous emails to and from Lipscomb who refused to accept my arguments and honour the financial agreement. I also wonder who sent the wrong settlement figure to Volvo UK in the first place. I truly hope that you took some time to review this internally and hopefully got some lessons learnt from this. You are meant to be professionals who know what they’re doing and can be trusted by clients. I shouldn’t be one the one to correct you!

Put my my daughters Fiat 500 into Lipscomb Canterbury for works and I couldn’t be be happier with the service Clara Hawkins gave us, she kept us updated every step of the way and was so helpful and friendly.

Placed a deposit on a car online, was contacted by Jack Dunne via email in which he wrote things that weren’t true. Cancelled deposit as a result, it took a week and I had to contact other staff to get anything done after Jack Dunne refused to sort refund out or even answer emails. Ignorant and lazy.

Unbelievable Experience with Lipscomb: A Warning to all Alfa Romeo Car Owners! I can't help but express my sheer disbelief at the abysmal customer service I received from Lipscomb, particularly from the Service Manager, James Oliver. My recent encounter with this garage left me questioning the competence and integrity of their entire operation. To start, Lipscomb managed to misdiagnose a repair, a mistake that could have led to potential engine failure! As if that wasn't enough, they somehow forgot to replace the engine tray, further contributing to the damage. It's baffling to think that such oversights can occur in a professional automotive service. Be cautious when dealing with Alfa Romeo Lipscomb; there appears to be a pervasive atmosphere of secrecy and dishonesty from the top down. It's disheartening to believe that a business entrusted with vehicle repairs operates in such a closed-shop environment. But that's not all – brace yourself for Lipscomb's exorbitant hourly labor costs. It's evident that they're out to rip you off, with inexperienced mechanics and a knack for misdiagnosing repairs. If you value your time, money, and, most importantly, your vehicle, I strongly advise you to look elsewhere for reliable service. In my honest opinion, Alfa Romeo Dartford seems to be a far more trustworthy choice. Save yourself the headaches, frustration, and potential engine disasters by steering clear of Lipscomb. Your car – and your wallet – will thank you later.

We visited Lipscomb Maidstone (Volvo) at the end of Sept 2023 to place an order for another XC40 as we already have one & the PCP was coming to an end. The salesman was good (to be fair) and the order was placed there & then. He had an extensive look over our existing car & was amazed at the condition it was in. People always say their car is immaculate or in showroom condition, but our was/is. We were offered a good price part exchange for our car & was told this would go straight onto their forecourt & sold by them because of the condition it was in. We were also made aware that the part ex price could change 'slightly' between now & delivery, give or take a few hundred pounds. Therefore, you can imagine our despair and upset, when we received a call on Monday saying that the new car would be due at the dealership within the week, but they would now be offering us nearly £4000 less for our existing car part exchange. We were put into the position of trying to find that huge amount of money in less than a week or we will be unable to pick up our new car. We have tried negotiating with the dealer at Maidstone to see if they would meet us halfway maybe, but they will not budge. If they knew that used car prices were supposedly decreasing that rapidly, why didnt they contact us sooner, rather than give us less than a week. I feel that this is totally unacceptable & outright greedy to be honest. They just want to make more money out of our existing car when they put it on their forecourt. At present, I am in dispute with the dealership and am waiting on an amicable solution.......

Fiat at Maidstone are greedy and unscrupulous. Avoid this dealership at all costs. Was let down by this dealership for a second time and been left with a nasty taste in my mouth. They failed my car on its MOT due to an “insecure exhaust at the front pipe”. Turns out all they had to do was tighten the screws on the clamp holding the front pipe, a small action that would have taken no time at all at the time of the MOT. However, they did not do this and chose to fail my car instead. Had I not sought a second opinion I could have faced large bills for unnecessary diagnostics fees and unnecessary work. Avoid this garage at all costs, it puts profit over good quality customer service at a time when the cost of living crisis means every penny counts. The staff fronting the customer service desk are bullies and don’t like to be challenged or are not ready to talk in a reasonable way, they just peddle their lies and expect you to swallow them. I would recommend taking yr car elsewhere. There are a number of one star reviews on this website in respect of this garage and I would take notice of them, they are there for a reason. My 2 experiences have put me off owning fiats and alfas for life now as I don’t want to give them anymore of my hard earned money.

This is the second time I have visited for a service, the first time was okay. However, this time the service took a lot longer than I was told which was no big deal but just left me hanging around for an extra hour or two. But, a repair was required under warranty which overall took six weeks. I don’t blame Lipscomb for the length of time the repair took however the wrong part arrived and they had to hold onto my car over the weekend which was a bank holiday weekend while the correct part was sourced. The service department told me they do not check the parts when they come in because they might damage them when they open them. This was a water pump. Because The warranty on the car ran out during the time the pump was being changed, i was told by the service desk that the pump and the work has no warranty whatsoever and if the car broke down on the way home, I was told there was nothing they would do about it, this filled me with no confidence whatsoever. When I got my car home, I noticed a scuff on the drivers seat as if somebody had sat in there with keys in their back pocket, and even worse a nasty chunk of paint out of the drivers door where the door had clearly been opened into something like a wall. I was going to contact Lipscomb and send them photos but I just can’t be bothered to deal with them. I’ve had the car three years and never so much as scratched it. I get the feeling there is no care given to the customers cars and also the whole experience was a big let down. I would definitely not go back to this dealership under any circumstances, even if they were giving out free servicing. As such, it’s put me off getting a new Alfa even after owning about nine of them. The only positive thing is they gave the car a good clean both times it was in. Things will probably change regarding my desire to drive alfa Romeo’s but at the moment, no chance! I will probably carry out my own services from now on.

Took my car in for a full service two weeks ago. It came out with a problem went back in yesterday with my air-conditioning. They looked at the car free of charge, checked it all over and the air-conditioner working. Couldn’t think of enough very helpful and everything I’ve done.

Shocking after sales service , bought a new Abarth 7 weeks ago that needed work, still waiting after multiple phone calls to be told ‘we can’t find the paperwork’. Promised call backs NEVER happen. This used to be a good dealership. Not so much these days, they literally do not care once they have your money. Shame.